Tower Lead - AWS Security, Cloud Security
India
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Job Description
Tower Lead - AWS Security, Cloud Security
Noida, Uttar Pradesh

Job Summary

Responsibilities Handling tickets / Incidents via Service Now platform Lead technical incident calls as a SME Troubleshooting and providing break fix support to technical issues Perform root cause analysis of raised issues Defining process improvements and ensuring that the processes are adhered to Take shared ownership of resolving issues in a SLA driven environment Mentoring / training team members as a SME Testing and auditing as required from time to time Improves and maintains customer and employee satisfaction Work as part of a Follow the Sun support global support model Technology Knowledge Deep knowledge in R&S AWS Certified Advanced Networks / Cloud Architect or Azure Network components; Native AWS Load Balancers experience Hyperscalers integration with on-prem DCs, sites and application impacts; Capacity planning for hyperscalers and on-prem components Virtual router deployment and troubleshooting (BGP, EIGRP, OSPF, QOS, MPLS, WAN) SDWAN Viptela (Vmanage, VSmart, VBound, Vedge) Switch – Cisco/Arista (STP, HSRP, SVI, EtherChannel, Stackwise, VSS, Nexus) WLAN – Cisco Cisco Meraki Virtual Load Balancer - F5 Desirable – P5G Qualifications Min 10+ years of Network Engineer experience supporting global network infrastructures; Extensive experience in deploying and supporting Virtual Devices, integration and hyperscaler NW environment Engineering level Hyperscalers accreditation Experience in working as part of a global support (follow the sun) model Cisco CCIE and other industry standard networking certifications Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services. Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems. Expert level knowledge for debugging network devices and outstanding Wireshark reading skills. Extensive hands-on experience with: Cisco ASR, ISR and Catalyst product families Cisco Meraki Devices MS and MX Series. Cisco Nexus 9K/7K/5K/2K (NXOS) Series of switches Wireless LAN technologies – Cisco and Aruba F5 Load balancers Cisco SD-WAN

Key Responsibilities

 Responsibilities Handling tickets / Incidents via Service Now platform Lead technical incident calls as a SME Troubleshooting and providing break fix support to technical issues Perform root cause analysis of raised issues Defining process improvements and ensuring that the processes are adhered to Take shared ownership of resolving issues in a SLA driven environment Mentoring / training team members as a SME Testing and auditing as required from time to time Improves and maintains customer and employee satisfaction Work as part of a Follow the Sun support global support model Technology Knowledge Deep knowledge in R&S AWS Certified Advanced Networks / Cloud Architect or Azure Network components; Native AWS Load Balancers experience Hyperscalers integration with on-prem DCs, sites and application impacts; Capacity planning for hyperscalers and on-prem components Virtual router deployment and troubleshooting (BGP, EIGRP, OSPF, QOS, MPLS, WAN) SDWAN Viptela (Vmanage, VSmart, VBound, Vedge) Switch – Cisco/Arista (STP, HSRP, SVI, EtherChannel, Stackwise, VSS, Nexus) WLAN – Cisco Cisco Meraki Virtual Load Balancer - F5 Desirable – P5G Qualifications Min 10+ years of Network Engineer experience supporting global network infrastructures; Extensive experience in deploying and supporting Virtual Devices, integration and hyperscaler NW environment Engineering level Hyperscalers accreditation Experience in working as part of a global support (follow the sun) model Cisco CCIE and other industry standard networking certifications Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services. Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems. Expert level knowledge for debugging network devices and outstanding Wireshark reading skills. Extensive hands-on experience with: Cisco ASR, ISR and Catalyst product families Cisco Meraki Devices MS and MX Series. Cisco Nexus 9K/7K/5K/2K (NXOS) Series of switches Wireless LAN technologies – Cisco and Aruba F5 Load balancers Cisco SD-WAN

Skill Requirements

 Responsibilities Handling tickets / Incidents via Service Now platform Lead technical incident calls as a SME Troubleshooting and providing break fix support to technical issues Perform root cause analysis of raised issues Defining process improvements and ensuring that the processes are adhered to Take shared ownership of resolving issues in a SLA driven environment Mentoring / training team members as a SME Testing and auditing as required from time to time Improves and maintains customer and employee satisfaction Work as part of a Follow the Sun support global support model Technology Knowledge Deep knowledge in R&S AWS Certified Advanced Networks / Cloud Architect or Azure Network components; Native AWS Load Balancers experience Hyperscalers integration with on-prem DCs, sites and application impacts; Capacity planning for hyperscalers and on-prem components Virtual router deployment and troubleshooting (BGP, EIGRP, OSPF, QOS, MPLS, WAN) SDWAN Viptela (Vmanage, VSmart, VBound, Vedge) Switch – Cisco/Arista (STP, HSRP, SVI, EtherChannel, Stackwise, VSS, Nexus) WLAN – Cisco Cisco Meraki Virtual Load Balancer - F5 Desirable – P5G Qualifications Min 10+ years of Network Engineer experience supporting global network infrastructures; Extensive experience in deploying and supporting Virtual Devices, integration and hyperscaler NW environment Engineering level Hyperscalers accreditation Experience in working as part of a global support (follow the sun) model Cisco CCIE and other industry standard networking certifications Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services. Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems. Expert level knowledge for debugging network devices and outstanding Wireshark reading skills. Extensive hands-on experience with: Cisco ASR, ISR and Catalyst product families Cisco Meraki Devices MS and MX Series. Cisco Nexus 9K/7K/5K/2K (NXOS) Series of switches Wireless LAN technologies – Cisco and Aruba F5 Load balancers Cisco SD-WAN

Other Requirements

 Responsibilities Handling tickets / Incidents via Service Now platform Lead technical incident calls as a SME Troubleshooting and providing break fix support to technical issues Perform root cause analysis of raised issues Defining process improvements and ensuring that the processes are adhered to Take shared ownership of resolving issues in a SLA driven environment Mentoring / training team members as a SME Testing and auditing as required from time to time Improves and maintains customer and employee satisfaction Work as part of a Follow the Sun support global support model Technology Knowledge Deep knowledge in R&S AWS Certified Advanced Networks / Cloud Architect or Azure Network components; Native AWS Load Balancers experience Hyperscalers integration with on-prem DCs, sites and application impacts; Capacity planning for hyperscalers and on-prem components Virtual router deployment and troubleshooting (BGP, EIGRP, OSPF, QOS, MPLS, WAN) SDWAN Viptela (Vmanage, VSmart, VBound, Vedge) Switch – Cisco/Arista (STP, HSRP, SVI, EtherChannel, Stackwise, VSS, Nexus) WLAN – Cisco Cisco Meraki Virtual Load Balancer - F5 Desirable – P5G Qualifications Min 10+ years of Network Engineer experience supporting global network infrastructures; Extensive experience in deploying and supporting Virtual Devices, integration and hyperscaler NW environment Engineering level Hyperscalers accreditation Experience in working as part of a global support (follow the sun) model Cisco CCIE and other industry standard networking certifications Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services. Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems. Expert level knowledge for debugging network devices and outstanding Wireshark reading skills. Extensive hands-on experience with: Cisco ASR, ISR and Catalyst product families Cisco Meraki Devices MS and MX Series. Cisco Nexus 9K/7K/5K/2K (NXOS) Series of switches Wireless LAN technologies – Cisco and Aruba F5 Load balancers Cisco SD-WAN
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.