Job Summary

The Tower Lead in Support & Operations is pivotal in ensuring the seamless delivery of services through effective management of escalations and operational tasks. This role is critical in upholding customer satisfaction, overseeing organizational initiatives, and driving profitability through innovation and automation within the Azure Active Directory domain.

Key Responsibilities

1. Manage Escalations And Ensure Timely Resolution By Implementing Best Practices In Azure Active Directory Management, Adhering To Agreed Sla Norms.
2. Oversee Operational Hygiene By Validating Reports And Ensuring Compliance With Service Agreements Outlined In The Sow, Using Azure Active Directory Tools For Monitoring And Reporting.
3. Develop And Implement Frameworks That Promote Customer Satisfaction, Utilizing Azure Active Directory Features To Enhance User Experience And Service Delivery.
4. Identify And Execute Profit Improvement Plans Through Automation Initiatives Within Azure Active Directory, Leveraging Self-Service Capabilities To Streamline Operations.
5. Generate Tower-Level Revenue By Strategizing And Implementing Initiatives That Align With Azure Active Directory Capabilities, Ensuring Sustainable Growth And Operational Efficiency.

Skill Requirements

1. Strong Understanding Of Azure Active Directory Administration And Management.
2. Proficiency In Operational Reporting And Service Delivery Metrics.
3. Familiarity With Automation Tools And Self-Service Initiatives Within Azure Active Directory.
4. Excellent Problem-Solving Skills And Ability To Manage Escalations Effectively.
5. Strong Communication And Customer Relationship Management Skills.

Other Requirements

1. Optional But Valuable: Microsoft Certified: Azure Administrator Associate
2. Optional But Valuable: Microsoft Certified: Identity And Access Administrator Associat