Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Ensure The Generation Of Tower-Level Revenue By Implementing Best Practices In Change Management And Itil, Aligning Operational Goals With Financial Performance.
2. Oversee And Ensure Closure Of All Responsibilities, Tasks, And Escalations In Accordance With Agreed Sla Norms By Leveraging Tools Such As Servicenow And Bmc Remedy.
3. Validate Operational Reports And Maintain Operational Hygiene, Ensuring That Services Are Delivered As Per The Statement Of Work (Sow) While Continuously Identifying Areas For Improvement.
4. Promote Positive Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks In Change Management And Itil Processes.
5. Implement The Profit Improvement Plan (Pip) By Utilizing Automation Tools And Self-Driven Initiatives, Driving Efficiencies And Cost Savings Across Service Delivery.

Skill Requirements

1. In-Depth Knowledge Of Change Management Methodologies And Itil Best Practices.
2. Proficiency In Servicenow, Bmc Remedy, And Ca Service Desk For Effective Service Management.
3. Strong Analytical Skills For Validating Reports And Operational Performance Metrics.
4. Excellent Communication And Leadership Skills To Drive Customer Satisfaction And Team Performance.

Other Requirements

1. Itil Certification Is Required.
2. Change Management Certification Is Optional But Valuable