Tower Lead - Desk Side Services, AMT Asset Management Software
India
Job Description
Tower Lead - Desk Side Services, AMT Asset Management Software
Chennai, Tamil Nadu
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
1. Drive Revenue Generation For The Asset Management Tower By Developing And Executing Strategies That Align With Business Objectives.
2. Ensure Timely Resolution Of Tasks And Escalations In Adherence To Service Level Agreements (Slas), Promoting Efficiency And Accountability.
3. Oversee Operational Hygiene By Validating Reports And Ensuring Compliance With The Sow, Facilitating Seamless Service Delivery.
4. Enhance Customer Satisfaction By Developing And Promoting New Initiatives And Frameworks Aimed At Improving Service Quality And Responsiveness.
5. Implement Profit Improvement Plans (Pip) By Leveraging Automation And Self-Driven Initiatives To Optimize Operational Performance And Reduce Costs.
2. Ensure Timely Resolution Of Tasks And Escalations In Adherence To Service Level Agreements (Slas), Promoting Efficiency And Accountability.
3. Oversee Operational Hygiene By Validating Reports And Ensuring Compliance With The Sow, Facilitating Seamless Service Delivery.
4. Enhance Customer Satisfaction By Developing And Promoting New Initiatives And Frameworks Aimed At Improving Service Quality And Responsiveness.
5. Implement Profit Improvement Plans (Pip) By Leveraging Automation And Self-Driven Initiatives To Optimize Operational Performance And Reduce Costs.
Skill Requirements
1. Strong Understanding Of Asset Management Services And Operational Frameworks
2. Proficient In Managing Escalations And Crisis Resolution With A Focus On Slas
3. In-Depth Knowledge Of Operational Hygiene Practices And Service Delivery Metrics
4. Excellent Communication And Stakeholder Management Skills
5. Ability To Drive Initiatives For Customer Satisfaction And Operational Improvements
2. Proficient In Managing Escalations And Crisis Resolution With A Focus On Slas
3. In-Depth Knowledge Of Operational Hygiene Practices And Service Delivery Metrics
4. Excellent Communication And Stakeholder Management Skills
5. Ability To Drive Initiatives For Customer Satisfaction And Operational Improvements
Other Requirements
1. Relevant Certifications In Asset Management Or It Service Management Are Optional But Valuable
Information at a Glance