Job Summary

The IT regional service manager will oversee and direct the day-to-day activities of the organization\'s Information Technology (IT) department, ensuring that all systems, services, and infrastructure work reliably, securely, and efficiently to meet business needs. This role involves both technical oversight and managerial leadership.IT RSM Job Description\\\\r\\\\n\\\\r\\\\nOverview\\\\r\\\\nThe IT regional service manager will oversee and direct the day-to-day activities of the organization\\\\\\\'s Information Technology (IT) department, ensuring that all systems, services, and infrastructure work reliably, securely, and efficiently to meet business needs. This role involves both technical oversight and managerial leadership.\\\\r\\\\n\\\\r\\\\nKey Responsibilities\\\\r\\\\n• IT Infrastructure Management\\\\r\\\\no Oversee all IT infrastructure, including networks, servers, and cloud-based systems.\\\\r\\\\no Monitor system stability and performance and implement necessary process for betterment.\\\\r\\\\no Ensure business continuity through the development and enforcement of disaster recovery and backup plans.\\\\r\\\\no Manage the evaluation and implementation of new technologies to improve IT infrastructure and support business goals.\\\\r\\\\no Provide print management solutions and ensure proper maintenance of printing facilities.\\\\r\\\\n• Project Management & Control\\\\r\\\\no Support the management of a Programme/Project through the application of project management processes, methods, and tools.\\\\r\\\\no Manage planning, teaming, risks/opportunities, budget, and savings.\\\\r\\\\no Perform performance monitoring (milestones tracking), control, and reporting, including phase reviews.\\\\r\\\\no Integrate and analyze time, cost, resources, and quality data.\\\\r\\\\no Manage risk and opportunity planning and execution.\\\\r\\\\no Manage contractual data configuration control and change management.\\\\r\\\\no Develop and manage Programme / Project planning and scheduling, including breakdown structures.\\\\r\\\\n• Digital Strategy and Implementation\\\\r\\\\no Define, implement, and support the digitalization strategy for the relevant domain (e.g., Design Office or IS/IT rationalization).\\\\r\\\\no Develop a deep level of subject matter expertise in digitalization.\\\\r\\\\no Manage the architecture replatforming by reviewing and validating key assumptions and mapping implementation of the ACE taxonomy in core tools.\\\\r\\\\no Manage the migration of data, systems, and users (Digital Owned Tool, Business Owned Tool, Devices).\\\\r\\\\no Advocate a modern digital vision and ensure visibility of the master plan across functions.\\\\r\\\\no Manage license reduction measures and monitor consumption.\\\\r\\\\n• Stakeholder Management & Communication\\\\r\\\\no Perform proactive stakeholder management.\\\\r\\\\no Analyze, integrate, and provide data to support discussions and decision-making at management level, and support effective communication.\\\\r\\\\no Manage the change and communication plan, including building a case for change and setting up Key Performance Indicators (KPI) metrics.\\\\r\\\\no Collaborate with the wide business and information management ecosystem.\\\\r\\\\no Adapt communication style from developers to executive top managers.\\\\r\\\\n• Team and Vendor Management\\\\r\\\\no Lead and supervise IT staff, including network engineers, system administrators, and technical support technicians.\\\\r\\\\no Manage IT support teams, overseeing the day-to-day operations of the help desk and technical support.\\\\r\\\\no Provide guidance, mentorship, and regular feedback to team members to drive performance and productivity.\\\\r\\\\no Manage relationships with third-party technology vendors and service providers.\\\\r\\\\no Negotiate, write, and report on internal and external Service-Level Agreements (SLAs).\\\\r\\\\n• Strategic Planning and Reporting\\\\r\\\\IT RSM Job Description\\\\r\\\\n\\\\r\\\\

Key Responsibilities

o Oversee all IT infrastructure, including networks, servers, and cloud-based systems. o Monitor system stability and performance and implement necessary process for betterment. o Ensure business continuity through the development and enforcement of disaster recovery and backup plans. o Manage the evaluation and implementation of new technologies to improve IT infrastructure and support business goals. o Provide print management solutions and ensure proper maintenance of printing facilities.

Skill Requirements

Thorough knowledge of IT infrastructure, networks, servers, and cloud computing. o Experience with IT Service Management (ITSM) frameworks like ITIL. o Proficiency in system monitoring, IT automation, and troubleshooting tools.

Other Requirements

Support the management of a Programme/Project through the application of project management processes, methods, and tools. o Manage planning, teaming, risks/opportunities, budget, and savings. o Perform performance monitoring (milestones tracking), control, and reporting, including phase reviews. o Integrate and analyze time, cost, resources, and quality data. o Manage risk and opportunity planning and execution. o Manage contractual data configuration control and change management. o Develop and manage Programme / Project planning and scheduling, including breakdown structures.