Tower Lead - F5, Infoblox IPAM
India
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Job Description
Tower Lead - F5, Infoblox IPAM
Hyderabad, Telangana

Job Summary

The Tower Lead for Support & Operations plays a critical role in ensuring the effective management of escalations and service delivery within the F5 and DDI-Infoblox/Efficient IP domains. This position is pivotal in driving operational excellence, enhancing customer satisfaction, and implementing strategic initiatives that align with organizational goals.

Key Responsibilities

1. Drive Revenue Generation By Leveraging F5 Technologies And Ddi-Infoblox Solutions To Meet Tower-Level Financial Targets And Enhance Operational Performance.
2. Ensure Timely Resolution Of Escalations By Coordinating With Technical Teams And Adhering To Agreed Sla Norms, Thereby Maintaining High Service Reliability.
3. Oversee Operational Hygiene By Validating Service Delivery Reports, Enforcing Compliance With The Statement Of Work (Sow), And Implementing Corrective Actions As Necessary.
4. Foster Positive Customer Relationships By Developing And Executing New Initiatives And Frameworks Aimed At Improving Overall Customer Satisfaction And Service Quality.
5. Lead The Implementation Of Profit Improvement Plans (Pip) By Identifying Opportunities For Automation And Operational Efficiencies, Driving Self-Driven Initiatives To Enhance Productivity.

Skill Requirements

1. Proficiency In F5 Technologies, Ddi-Infoblox, And Efficient Ip Management.
2. Solid Understanding Of Operational Processes, Service Level Agreements (Slas), And Reporting Mechanisms.
3. Strong Problem-Solving Skills And The Ability To Manage Escalations Effectively.
4. Excellent Communication And Interpersonal Skills To Interact With Customers And Stakeholders.

Other Requirements

1. Relevant Certifications In F5 Technologies And Ddi-Infoblox Are Optional But Valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.