Tower Lead - Google Cloud Platform (GCP)
United States
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Job Description
Tower Lead - Google Cloud Platform (GCP)
Others, California

Job Summary

The Tower Lead in Support & Operations plays a crucial role in ensuring the effective management of escalations and operational processes within the GCP framework. This position is essential for maintaining service quality, enhancing customer satisfaction, and driving profitability through innovative solutions and strategic initiatives.

Key Responsibilities

1. Generate Tower-Level Ee And En Revenue By Leveraging Gcp Capabilities To Identify And Implement Service Enhancement Opportunities.
2. Ensure Timely Resolution Of Escalations And Crises According To Agreed Sla Norms By Coordinating With Cross-Functional Teams And Utilizing Gcp Tools For Monitoring And Reporting.
3. Oversee Operational Hygiene By Validating Reports And Ensuring That All Services Are Delivered In Accordance With The Statement Of Work (Sow) Through Gcp Management Practices.
4. Promote Positive Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks Using Gcp Analytics To Track Performance And Customer Feedback.
5. Implement Profit Improvement Plans (Pip) By Identifying Automation Opportunities Within Gcp Processes And Leading Self-Driven Initiatives That Optimize Operational Efficiencies.

Skill Requirements

1. Proficiency In Google Cloud Platform (Gcp) Services And Solutions
2. Strong Analytical Skills With Experience In Operational Reporting And Validation
3. Excellent Problem-Solving Abilities Focused On Escalation Management
4. Knowledge Of Service Delivery Frameworks And Sla Management

Other Requirements

1. Google Cloud Certified Professional Cloud Architect (Optional But Valuable)
2. Certification In Itil Foundation (Optional But Valuable
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.