Tower Lead - IBM MQ, IIB(ACE), RabbitMQ
United States
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Job Description
Tower Lead - IBM MQ, IIB(ACE), RabbitMQ

Job Summary

The Tower Lead for Support & Operations plays a pivotal role in ensuring operational excellence by overseeing the timely resolution of escalations and effectively implementing organizational initiatives. This position is crucial for maintaining service quality and customer satisfaction while driving revenue growth through strategic oversight of operational processes.

Key Responsibilities

1. Drive Revenue Generation By Implementing Best Practices In Ibm Mq And Iib(Ace) To Optimize Tower-Level Performance And Ensure Alignment With Organizational Goals.
2. Coordinate And Ensure Closure Of All Escalations And Crisis Management Tasks In Accordance With Agreed Sla Norms, Utilizing Ibm Mq And Iib(Ace) For Efficient Service Delivery.
3. Oversee Operational Hygiene By Validating Reports And Ensuring Services Are Delivered As Per The Outlined Sow, Leveraging Iib(Ace) For Seamless Integration And Operations.
4. Enhance Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks Based On Feedback And Performance Metrics, Utilizing Rabbitmq For Improved Communication And Responsiveness.
5. Lead The Implementation Of Profit Improvement Plans (Pip) Through Automation And Self-Driven Initiatives, Ensuring Operational Efficiencies And Cost Reductions Using Ibm Mq And Iib(Ace).

Skill Requirements

1. In-Depth Proficiency In Ibm Mq And Iib(Ace) With A Solid Understanding Of Support And Operations Processes.
2. Strong Analytical And Problem-Solving Skills With The Ability To Manage Escalations Effectively.
3. Excellent Communication And Interpersonal Skills To Foster Positive Customer Relationships.
4. Strategic Thinking And Capability To Implement Innovative Frameworks For Operational Improvement.

Other Requirements

1. Certifications In Ibm Mq Or Iib(Ace) Are Optional But Valuable For This Role
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.