Tower Lead - Iaas AWS, Terraform
United States
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Job Description
Tower Lead - Iaas AWS, Terraform

Job Summary

The Tower Lead for Support & Operations plays a critical role in overseeing the delivery of IaaS solutions using AWS and Terraform. This position is essential for ensuring operational excellence, timely resolution of escalations, and the implementation of strategic initiatives that enhance customer satisfaction and drive profitability.

Key Responsibilities

1. Generate Tower-Level Revenue By Utilizing Aws And Terraform To Optimize Infrastructure Costs And Improve Service Delivery.
2. Ensure Compliance With Service Level Agreements (Slas) By Managing Escalations And Crisis Situations Effectively Within The Aws Environment, Ensuring Timely And Satisfactory Resolutions.
3. Oversee Operational Hygiene By Validating Reports Generated Through Aws Cloudwatch And Ensuring That Services Are Provided In Accordance With The Statement Of Work (Sow).
4. Enhance Customer Satisfaction By Developing And Implementing New Frameworks And Initiatives Using Aws Best Practices And Terraform Automation.
5. Drive The Profit Improvement Plan (Pip) By Leveraging Automation Tools And Self-Driven Initiatives Within Aws And Terraform To Improve Operational Efficiency And Reduce Costs.

Skill Requirements

1. Proficiency In Iaas Solutions With A Strong Focus On Aws Services.
2. Solid Experience With Terraform For Infrastructure As Code (Iac) Implementations.
3. In-Depth Knowledge Of Operational Metrics, Sla Management, And Reporting Tools Within Aws.
4. Strong Understanding Of Automation Frameworks And Best Practices To Enhance Operational Efficiency.

Other Requirements

1. Aws Certified Solutions Architect Associate (Optional But Valuable)
2. Hashicorp Certified: Terraform Associate (Optional But Valuable
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.