Tower Lead - Mainframe Automation Tools
United States
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Job Description
Tower Lead - Mainframe Automation Tools

Job Summary

The Tower Lead for Support & Operations plays a critical role in managing escalations, ensuring operational efficiency, and driving customer satisfaction through effective service delivery. This position is key to implementing strategic initiatives and optimizing performance within the organization, particularly in the areas of Mainframe and Message Automation.

Key Responsibilities

1. Drive Revenue Generation By Leveraging Mainframe Automation And Message Automation To Enhance Operational Efficiencies And Deliver On Tower Level Ee & En Revenue Targets.
2. Ensure Timely Closure Of All Escalations And Crises In Alignment With Service Level Agreements (Slas) By Implementing Robust Automation Processes And Crisis Management Strategies.
3. Validate Operational Reports And Uphold Operational Hygiene By Utilizing Mainframe Automation Tools, Ensuring Services Are Delivered In Accordance With The Statement Of Work (Sow).
4. Foster Positive Customer Satisfaction By Developing And Implementing Innovative Frameworks And Initiatives Focused On Service Improvement And Client Engagement.
5. Lead The Execution Of The Profit Improvement Plan (Pip) By Identifying And Implementing Automation Opportunities And Self-Driven Initiatives To Enhance Profitability And Efficiency.

Skill Requirements

1. Proficiency In Mainframe Automation Tools And Technologies.
2. Strong Understanding Of Message Automation Processes And Frameworks.
3. Excellent Analytical Skills For Validating Reports And Operational Performance.
4. Ability To Implement Strategic Initiatives Effectively And Drive Operational Excellence.

Other Requirements

1. Optional But Valuable Certifications In Mainframe Automation Or Itil For Service Management
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.