Tower Lead - Microsoft PowerBI,Windows Powershell, Python
India
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Job Description
Tower Lead - Microsoft PowerBI,Windows Powershell, Python

Job Summary

The Tower Lead for Support & Operations plays a critical role in ensuring the effective management and resolution of escalations, adherence to service level agreements (SLA), and the delivery of quality reports and services as defined in the Statement of Work (SOW). This position is pivotal in driving operational excellence, enhancing customer satisfaction, and implementing strategic initiatives that align with organizational goals.

Key Responsibilities

1. Generate Tower-Level Operational Insights Using Power Bi To Track And Report Ee & En Revenue, Ensuring Alignment With Business Objectives.
2. Utilize Powershell To Automate Routine Processes And Manage Escalations, Ensuring Timely Closure Of All Tasks And Crisis Situations In Accordance With Sla Norms.
3. Oversee Operational Hygiene By Validating Reports And Ensuring Service Delivery Meets The Specifications Outlined In The Sow.
4. Foster Positive Customer Satisfaction By Developing And Implementing New Frameworks And Initiatives Aimed At Improving Service Quality And Responsiveness.
5. Drive The Profit Improvement Plan (Pip) By Leveraging Automation Through Powershell And Python To Optimize Processes And Achieve Cost Efficiencies.

Skill Requirements

1. Proficient In Power Bi For Data Visualization And Reporting.
2. Strong Understanding Of Powershell For Automation And Process Management.
3. Familiarity With Python For Data Manipulation And Further Automation Tasks.
4. Excellent Communication And Leadership Skills To Engage With Stakeholders Effectively.

Other Requirements

1. Optional But Valuable: Microsoft Certified: Data Analyst Associate.
2. Optional But Valuable: Microsoft Certified: Azure Administrator Associate
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.