Tower Lead - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
India
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Job Description
Tower Lead - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
Bangalore, Karnataka

Job Summary

The Tower Lead for Support & Operations plays a critical role in ensuring the seamless functioning of Microsoft VDI solutions and related services. This position is responsible for managing escalations, driving operational excellence, and implementing strategic initiatives to enhance customer satisfaction and operational efficiency in line with organizational objectives.

Key Responsibilities

1. Ensure The Generation Of Tower-Level Revenue Through Effective Management Of Microsoft Vdi Solutions And Rdsh, Aligning Financial Performance With Operational Goals.
2. Oversee And Resolve Escalations And Crises Relating To Vdi Services As Per Agreed Sla Norms, Ensuring Timely And Effective Communication With Stakeholders.
3. Validate Operational Reports And Maintain Operational Hygiene, Ensuring That All Services Are Delivered In Accordance With The Statement Of Work (Sow) Using Microsoft Vdi Technologies.
4. Develop And Implement Customer Satisfaction Initiatives By Leveraging Touch Services And Telepresence Solutions, Promoting A Positive Experience For All Users.
5. Drive The Profit Improvement Plan (Pip) By Identifying Automation Opportunities And Implementing Self-Driven Initiatives To Enhance Service Delivery And Operational Efficiency.

Skill Requirements

1. Proficiency In Microsoft Vdi Solutions And Rdsh
2. Strong Understanding Of Touch Services And Video/Telepresence Technologies
3. Excellent Problem-Solving And Crisis Management Skills
4. Ability To Analyze And Validate Operational Reports
5. Strong Communication And Customer Relationship Management Skills

Other Requirements

1. Microsoft Certified: Azure Administrator Associate (Optional But Valuable)
2. Itil Foundation Certification (Optional But Valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.