Tower Lead - Nutanix AHV, VMware vCenter
India
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Job Description
Tower Lead - Nutanix AHV, VMware vCenter

Job Summary

The Tower Lead for Support & Operations plays a crucial role in ensuring the effective management and resolution of escalations within the Nutanix and VMware environments. This position is responsible for delivering services in alignment with the Statement of Work (SOW), implementing organizational initiatives, and driving customer satisfaction through operational excellence and innovative frameworks.

Key Responsibilities

1. Generate Tower-Level Revenue By Optimizing And Managing Nutanix And Vmware Vsphere & Vcenter Services, Ensuring Financial Targets Are Met.
2. Ensure All Tasks, Escalations, And Crises Are Resolved According To Agreed Service Level Agreements (Slas), Maintaining Operational Efficiency.
3. Oversee Operational Hygiene By Validating Reports And Ensuring That Services Are Delivered In Accordance With The Agreed Sow, Utilizing Nutanix Cloud Infrastructure For Effective Monitoring.
4. Foster Positive Customer Relationships By Promoting Satisfaction And Developing New Initiatives With Nutanix And Vmware Tools To Enhance Service Delivery.
5. Implement And Oversee The Profit Improvement Plan (Pip) By Leveraging Automation And Self-Driven Initiatives To Enhance Operational Performance And Reduce Costs.

Skill Requirements

1. Advanced Proficiency In Nutanix And Vmware Vsphere & Vcenter Technologies.
2. Solid Understanding Of Nutanix Ahv And Nutanix Cloud Infrastructure.
3. Excellent Problem-Solving And Crisis Management Skills.
4. Strong Communication And Interpersonal Skills To Engage With Clients And Stakeholders Effectively.

Other Requirements

1. Relevant Certifications Such As Nutanix Certified Professional (Ncp) And Vmware Certified Professional (Vcp) Are Optional But Valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.