Tower Lead - OKTA, CyberArk PAM
United States
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Job Description
Tower Lead - OKTA, CyberArk PAM

Job Summary

The Tower Lead for Support & Operations plays a critical role in ensuring the effectiveness and efficiency of support services related to OKTA and CyberArk PAM. This position is pivotal in managing escalations, maintaining operational hygiene, and driving customer satisfaction while implementing strategic initiatives to enhance service delivery and profitability.

Key Responsibilities

1. Manage And Optimize The Use Of Okta And Cyberark Pam Tools To Ensure Successful Generation Of Tower-Level Ee And En Revenue, Aligning With Organizational Financial Goals.
2. Ensure Timely Resolution Of Escalations And Crises By Leveraging Okta And Cyberark Pam Capabilities, Adhering Strictly To Agreed Sla Norms And Maintaining Service Excellence.
3. Oversee Operational Hygiene By Validating Reports Generated From Cyberark Pam (Vault, Pvwa, Cpm, Psm) And Ensuring Compliance With The Service Outlined In The Sow.
4. Foster Positive Customer Relationships By Developing And Implementing New Frameworks And Initiatives Using Okta And Cyberark Pam Tools To Enhance Customer Satisfaction.
5. Spearhead The Implementation Of The Profit Improvement Plan By Identifying And Utilizing Automation Opportunities Within Okta And Cyberark Pam Solutions To Drive Efficiency And Self-Driven Initiatives.

Skill Requirements

1. Expertise In Okta And Cyberark Pam (Vault, Pvwa, Cpm, Psm)
2. Strong Analytical And Problem-Solving Skills
3. Excellent Communication And Interpersonal Skills
4. Ability To Manage Multiple Priorities And Lead Operational Initiatives

Other Requirements

1. Optional But Valuable: Cyberark Certified Delivery Engineer (Cde)
2. Optional But Valuable: Okta Certified Administrato
Maximum Salary (US):  0
Minimum Salary (US):  0
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.