Job Summary

The Tower Lead for Support & Operations plays a pivotal role in managing escalations and ensuring the timely delivery of services in accordance with the Statement of Work (SOW). This position is essential for driving operational excellence and fostering customer satisfaction through innovative initiatives and continuous improvement practices.

Key Responsibilities

1. Generate And Analyze Tower Level Revenue Reports Using Oracle Administration And Postgresql, Ensuring Alignment With Financial Targets And Identifying Opportunities For Growth.
2. Manage And Resolve Escalations By Implementing Effective Operational Strategies In Oracle Administration And Postgresql, Ensuring Adherence To Agreed Service Level Agreements (Slas).
3. Oversee Operational Hygiene By Validating Reports And Ensuring Compliance With The Sow Through Proactive Monitoring And Management Of Ms Sql Administration And Mysql Systems.
4. Enhance Customer Satisfaction By Developing And Implementing Frameworks For Service Delivery Improvement, Leveraging Insights From Postgresql And Oracle Administration.
5. Drive The Profit Improvement Plan (Pip) Through Automation Initiatives And Self-Driven Projects, Focusing On Operational Efficiency And Leveraging Best Practices In Database Management.

Skill Requirements

1. Proficient In Oracle Administration And Postgresql, Demonstrating Advanced Proficiency In Managing Databases And Resolving Operational Issues.
2. Strong Understanding Of Ms Sql Administration And Mysql, With The Ability To Oversee And Validate Operational Reports.
3. Excellent Analytical Skills To Assess Revenue And Service Delivery Metrics, Driving Enhancements Based On Data Insights.
4. Proven Capability To Design And Implement Customer Satisfaction Initiatives, Fostering Positive Relationships With Stakeholders.

Other Requirements

1. Optional But Valuable: Oracle Certified Professional (Ocp)
2. Optional But Valuable: Postgresql Certified Professiona