Tower Lead - SAP BASIS
India
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Job Description
Tower Lead - SAP BASIS
Bangalore, Karnataka

Job Summary

• Looking for Experience in large-scale SAP implementations, migrations, upgrades, and production support. Strong expertise in SAP RISE migrations, SAP BTP setup, cloud integrations, and system administration across complex SAP landscapes. His experience includes managing multi-system migrations, CFIN upgrades, SLT configurations, and enterprise BTP enablement to support business-critical operations will be preferable. Act as a Single Point of accountability for SAP Managed Services across Application integration , Basis/Technical streams. Experience in establishing and run governance with clear reporting on SLAs and KPIs., changes and CSI initiatives. SAP BASIS & HANA Consultant with minimum 10 to 15 years of experience in managing and supporting complex SAP landscapes. Candidate should have strong hands-on expertise across SAP S/4HANA, and hybrid cloud environments on AWS and Azure. Manage Account Financials (budgeting , Forecasting , invoicing , margin optimization , demand / scope control. Track consumption Vs contracted Services , Lead SOW Changes & CRs and renewals. Directly engage with customers , provide proactive solutions and manage escalations effectively. Work with cross functional teams to implement enhancements and support business transformations .

 

Key Responsibilities

 Ownership for service delivery, ensuring client satisfaction, managing service-level agreements, problem resolution, reporting, and developing service delivery strategies . • Maintaining high service quality and client satisfaction. • Managing ServiceLevel Agreements (SLAs): managing SLAs to ensure both internal teams and clients meet agreed-upon standards. • Problem Resolution: Quickly finding solutions to servicerelated issues and coordinating with other departments. • Reporting: Regularly reporting on service performance and areas needing attention. • Manage end-to-end SAP BASIS and HANA operations across SAP ECC and S/4HANA systems • Manage SAP HANA replication for High Availability and Disaster Recovery

Skill Requirements

Expertise in SAP modules: Understanding of various SAP modules such as S/4HANA, ECC, BW/4HANA, and more is essential. • Project management skills: Ability to manage projects from initiation to completion, including planning, execution, and monitoring. • IT service delivery knowledge: Familiarity with IT service delivery processes and methodologies. • Certifications: Possession of relevant certifications such as SAP certification or ITIL. • Interpersonal skills: Strong communication and interpersonal skills to manage client relationships and cross-functional teams. • Leadership and management: Ability to lead and manage teams, including vendor management and capacity planning.

Other Requirements

SAP S/4HANA, SAP ECC, SAP BASIS • SAP HANA DB, MaxDB, Sybase • HA/DR, HANA Replication • AWS, Microsoft Azure • STMS, SUM, SPAM/SAINT • Linux, Windows • ServiceNow
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.