Tower Lead - SAP BASIS
India
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Job Description
Tower Lead - SAP BASIS
Bangalore, Karnataka

Job Summary

The Tower Lead for Support & Operations plays a critical role in ensuring the effective delivery of services related to SAP BASIS and SAP HANA. This position is pivotal in managing escalations, overseeing operational hygiene, and driving initiatives that enhance customer satisfaction and revenue generation. The Tower Lead will implement organizational strategies and report on operational performance, ensuring alignment with business objectives.

Key Responsibilities

Your main goals will be customer satisfaction and commercial success while driving the end-toend customer engagement through onboarding, run and renewal phases. You will have three \\r\\nmain areas of responsibility:\\r\\nEngagement Management: Plan & review of services in accordance with the customer’s \\r\\nrequirements, manage Stakeholders\\r\\nDelivery Management: Day-to-day operations, support of projects, de-escalate critical \\r\\nengagements\\r\\nAccount Management: Commercial account management and increase of customer satisfaction\\r\\nAccompanying our customers on their cloud journey is a challenging and exciting opportunity \\r\\nfor personal and professional growth and experience as you engage with our customers of \\r\\nvarious sizes, backgrounds, and industries to manage their mission critical SAP landscapes

Skill Requirements

Bachelor’s degree or equivalent in a business or technology related field (e. g. Computer \\r\\nScience, Business Administration, etc.)\\r\\nExcellent presentation and communication skills in German and English, ability to switch \\r\\ncommunication styles for technical and non-technical audience with confidence, including \\r\\nmanagement level at customers\\r\\nPro-active, problem solving, \\\"can-do\\\" attitude and “customer first” mindset.\\r\\nStrong engagement management, relationship building and de-escalation skills\\r\\nGood understanding of SAP\\\'s cloud business, especially private cloud offerings\\r\\nAccustomed to work in international environments\\r\\n2+ years of experience in a customer-facing role in the cloud or IT consulting business

Other Requirements

Mandatory customer requirement:\\r\\nCandidate must have ECS experience along with exposure to SAP private cloud offerings (RISE \\r\\nwith SAP, S/4HANA Cloud Private Edition, HEC, CAS)
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.