Tower Lead - SailPoint IdentityNow, Java, SailPoint FAM
India
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Job Description
Tower Lead - SailPoint IdentityNow, Java, SailPoint FAM

Job Summary

The Tower Lead for Support & Operations plays a critical role in ensuring the seamless delivery of services and timely resolution of escalations. This position is essential for driving operational excellence, enhancing customer satisfaction, and implementing strategic organizational initiatives aligned with business objectives.

Key Responsibilities

1. Drive Operational Efficiency By Implementing Best Practices In Sailpoint Identitynow And Sailpoint Fam, Ensuring Timely Generation Of Tower-Level Revenue.
2. Manage And Resolve Escalations Effectively By Adhering To Agreed Sla Norms, Utilizing Java Development For Automation And Process Improvements.
3. Validate And Oversee Operational Reports, Ensuring Compliance With The Statement Of Work (Sow) And Maintaining High Standards Of Operational Hygiene.
4. Foster Positive Customer Experiences By Designing And Executing Initiatives That Enhance Satisfaction And Develop Frameworks For Continuous Improvement.
5. Lead The Implementation Of The Profit Improvement Plan (Pip) Through Strategic Automation Initiatives And Self-Driven Projects, Leveraging Sailpoint Technologies For Operational Enhancement.

Skill Requirements

1. Proficient In Sailpoint Identitynow And Sailpoint Fam For Identity Management Solutions.
2. Strong Knowledge Of Java Development For Automating Operational Processes.
3. Excellent Analytical Skills To Validate Reports And Ensure Compliance With Service Agreements.
4. Proven Ability To Develop Frameworks And Initiatives Focused On Customer Satisfaction.

Other Requirements

1. Optional But Valuable Certifications In Sailpoint Identitynow And Sailpoint Fam
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.