Tower Lead - ServiceNow,JavaScript
India
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Job Description
Tower Lead - ServiceNow,JavaScript
Noida, Uttar Pradesh

Job Summary

We are seeking an experienced ServiceNow Technical Architect to lead the design, architecture, and implementation of enterprise-scale ServiceNow solutions, with a strong focus on Strategic Portfolio Management (SPM). This role requires deep technical expertise, customer-facing leadership, and people-management skills to guide a cross-functional ServiceNow team, define the platform roadmap, and ensure high-quality delivery aligned with business objectives. The ideal candidate will act as the primary technical authority for ServiceNow at the customer location, owning architectural decisions, mentoring the team, and partnering with stakeholders to drive platform adoption and value realization.

Key Responsibilities

Technical Architecture & Design · Serve as the overall ServiceNow Technical Architect for SPM implementations. · Define end-to-end solution architecture, including integrations, data models, security, and performance considerations. · Design scalable, reusable, and maintainable ServiceNow solutions aligned with ServiceNow best practices and US enterprise standards. · Review and approve technical designs, configurations, customizations, and integrations. · Ensure compliance with ServiceNow architectural guardrails, performance optimization, and upgrade readiness. SPM (Strategic Portfolio Management) Leadership Lead architecture and implementation for SPM modules, including: · Demand Management · Project & Portfolio Management (PPM) · Resource Management · Agile Development · Financial Planning & Cost Management · Design portfolio and project governance models aligned with business strategy. · Enable executive reporting and dashboards for strategic decision-making. Roadmap & Platform Strategy · Define and own the ServiceNow platform roadmap for SPM. · Translate business requirements into a phased technical roadmap. · Plan upgrades, enhancements, and module expansions in coordination with business stakeholders. · Identify opportunities for automation, AI, and platform optimization. Customer & Stakeholder Engagement · Act as the primary technical point of contact for customer leadership and business stakeholders. · Lead architecture workshops, design sessions, and technical steering meetings. · Communicate complex technical concepts clearly to non-technical US business audiences. · Build trusted advisor relationships with customer IT and business leaders. Team Leadership & People Management · Lead, mentor, and technically manage a team of ServiceNow developers, admins, and analysts. · Conduct technical reviews, design validations, and code quality checks. · Provide guidance on best practices, platform standards, and career development. · Coordinate work across onshore and offshore teams as applicable. · Ensure timely delivery, quality, and adherence to agreed standards. Governance, Quality & Risk Management · Establish and enforce ServiceNow development standards and governance models. · Ensure solutions are secure, compliant, and aligned with enterprise policies. · Proactively identify technical risks and drive mitigation strategies. · Support audits, performance reviews, and platform health checks. Technical Skills ServiceNow Platform Architecture · Enterprise-level ServiceNow platform architecture and design · Instance strategy (DEV / TEST / UAT / PROD) and upgrade-safe design · Scoped application architecture and platform governance · Domain Separation (where applicable) · ServiceNow architectural best practices and guardrails Strategic Portfolio Management (SPM) · ServiceNow SPM architecture and implementation · Demand Management and intake workflows · Project, Program, and Portfolio Management configuration · Resource Management and capacity planning models · Financial Planning (cost plans, benefit plans, budgets) · Agile Development configuration within SPM · Portfolio-level reporting and dashboards Integration Architecture · IntegrationHub architecture and configuration · REST and SOAP API integrations · MID Server architecture and deployment · Error handling, monitoring, and retry strategies · Data synchronization and transformation patterns

Skill Requirements

10+ years of overall IT experience. · 7+ years of hands-on ServiceNow experience. · 3+ years in a Technical Architect or Lead Architect role. · Proven experience implementing SPM in large or mid-scale enterprises. · Experience working at US customer locations or in customer-facing roles. · Experience in regulated industries (Finance, Healthcare, Government, Telecom) · Experience managing global delivery teams

Other Requirements

Certifications (Preferred / Required) · ServiceNow Certified Technical Architect (CTA) – Preferred · ServiceNow SPM / PPM Implementation Specialist – Strongly Preferred · ServiceNow Certified System Administrator (CSA) – Required · ServiceNow Certified Application Developer (CAD) – Required · ITIL certification – Preferred
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.