Tower Lead - Vmware vSphere & vCenter,VMware vSAN
United States
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Job Description
Tower Lead - Vmware vSphere & vCenter,VMware vSAN

Job Summary

The Tower Lead for Support & Operations plays a critical role in ensuring the seamless delivery of services and resolution of escalations within the VMware ecosystem. This position is vital for maintaining operational excellence, driving customer satisfaction, and implementing strategic initiatives that align with organizational goals.

Key Responsibilities

1. Generate Tower-Level Revenue By Leveraging Vmware Vsphere And Vcenter Capabilities To Optimize Resource Allocation And Service Delivery.
2. Ensure Timely Closure Of All Responsibilities, Tasks, And Escalations By Implementing Effective Management Practices In Alignment With Sla Norms.
3. Oversee Operational Hygiene By Validating Reports And Ensuring Compliance With Statement Of Work (Sow) Requirements, Utilizing Vmware Vsan And Aria Monitoring Tools.
4. Foster Positive Customer Satisfaction By Developing And Implementing New Frameworks And Initiatives That Enhance Service Quality And Responsiveness.
5. Drive The Profit Improvement Plan (Pip) By Identifying Automation Opportunities And Promoting Self-Driven Initiatives Within The Support Operations.

Skill Requirements

1. Proficient In Vmware Vsphere And Vcenter For Virtual Infrastructure Management.
2. In-Depth Knowledge Of Vmware Vsan For Storage Solutions And Optimization.
3. Familiarity With Vmware Site Recovery Manager (Srm) For Disaster Recovery Planning.
4. Experience Using Aria Monitoring Tools For Performance Monitoring And Reporting.
5. Solid Understanding Of Software-Defined Data Center (Sddc) Concepts And Implementations.

Other Requirements

1. Vmware Certified Professional (Vcp) Certification Is Recommended But Not Mandatory.
2. Itil Foundation Certification Is Optional But Valuable For Operational Excellence
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.