Tower Lead - Windows Azure IaaS, Terraform
India
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Job Description
Tower Lead - Windows Azure IaaS, Terraform
Noida, Uttar Pradesh

Job Summary

The Tower Lead for Support & Operations plays a pivotal role in ensuring the effective management of escalations and operational excellence within the Azure IaaS and Windows environments. This position focuses on delivering services as per the Statement of Work (SOW), driving customer satisfaction, and implementing strategic initiatives to enhance operational efficiency and revenue generation.

Key Responsibilities

1. Oversee The Generation Of Tower-Level Revenue By Leveraging Azure Iaas And Windows Services, Ensuring Alignment With Organizational Financial Targets.
2. Ensure Closure Of All Responsibilities, Tasks, And Escalations According To Agreed Sla Norms By Utilizing Effective Resource Management And Operational Strategies.
3. Validate Reports And Oversee Operational Hygiene By Applying Best Practices In Azure Iaas And Terraform Implementations, Ensuring Service Delivery Meets Sow Standards.
4. Promote Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks Within The Azure Ecosystem To Enhance Service Quality.
5. Drive The Implementation Of Profit Improvement Plans (Pip) By Identifying Automation Opportunities And Fostering Self-Driven Initiatives In The Support And Operations Environment.

Skill Requirements

1. Proficient In Azure Iaas And Windows Server Management.
2. Strong Knowledge Of Terraform For Infrastructure As Code.
3. Excellent Operational Management And Reporting Skills.
4. Solid Understanding Of Sla Management And Customer Satisfaction Strategies.

Other Requirements

1. Optional But Valuable: Azure Solutions Architect Expert Certification.
2. Optional But Valuable: Terraform Associate Certification
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.