Tower Lead - Wireless Networking
India
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Job Description
Tower Lead - Wireless Networking
Bangalore, Karnataka

Job Summary

Network Operations Manager - Routing and switching The Tower Lead for Support & Operations plays a crucial role in ensuring the efficient delivery of services and timely resolution of escalations within the Data domain. This position emphasizes accountability in meeting service level agreements (SLAs) while implementing organizational initiatives and driving customer satisfaction.

Key Responsibilities

1.Network Operations Manager - Routing and switching  Ensure The Generation Of Tower-Level Revenue Through Effective Management And Optimization Of Sdwan And Wireless Wlan (Cisco) Solutions.
2. Manage Escalations And Crises By Ensuring Timely Closure Of All Responsibilities And Tasks In Accordance With Agreed Sla Norms, Maintaining Operational Efficiency.
3. Oversee Operational Hygiene By Validating Reports And Ensuring Service Delivery Aligns With The Agreed Statement Of Work (Sow), Thereby Enhancing Service Quality.
4. Foster Positive Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks Aimed At Improving Service Delivery And Client Experience.
5. Implement The Profit Improvement Plan (Pip) By Leveraging Automation And Self-Driven Initiatives To Enhance Operational Efficiency And Cost-Effectiveness.

Skill Requirements

1. Network Operations Manager - Routing and switching Proficient In Data Sdwan And Wireless Wlan (Cisco) Technologies.
2. Solid Understanding Of Operational Processes And Service Delivery Frameworks.
3. Excellent Problem-Solving And Crisis Management Skills.
4. Strong Analytical Abilities To Validate Reports And Ensure Compliance With Sow.
5. Competence In Developing Customer Satisfaction Improvement Initiatives.

Other Requirements

1. Network Operations Manager - Routing and switching Optional But Valuable Certifications: Cisco Certified Network Professional (Ccnp), Cisco Certified Network Associate (Ccna) Wireless, And Itil Foundation
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.