Job Summary
We are seeking a highly skilled Level 3 Network Engineer / Technical Network Lead with strong hands-on experience in SASE SD-WAN, Versa SD-WAN, Cisco Wireless (Catalyst 9800), and Enterprise LAN/WAN environments. The role requires deep expertise in routing, switching, wireless, and SASE-based secure connectivity, with the ability to handle complex incidents, drive root cause analysis, and support large-scale enterprise network operations. The candidate should also demonstrate strong ownership, proactive troubleshooting, and stakeholder communication skills.
Key Responsibilities
1. Technical Operations & SupportAct as L3 escalation point for critical network incidents (P1/P2 issues).Troubleshoot complex issues across WAN, LAN, SD-WAN, SASE, and Wireless networks.Ensure quick Restoration of Service (RTS) within SLA targets.Provide advanced troubleshooting for:Versa SD-WAN fabric (Control/Data plane, Versa Director, Versa Analytics, Versa FlexVNF)SASE components – Secure Web Gateway (SWG), CASB, ZTNA, cloud-delivered security policiesCisco LAN switching (VLANs, STP, EtherChannel)Cisco Wireless (Catalyst 9800 WLC, AP onboarding, policy tags)WAN circuits and routing instability2. SD-WAN, SASE & WAN ManagementDeploy, configure, and troubleshoot Versa SD-WAN (Versa Director, Versa Analytics, Versa Controller, FlexVNF/CPE).Design and operate SASE architecture integrating SD-WAN with cloud-delivered security (SWG, CASB, ZTNA, FWaaS).Handle:Overlay/underlay routing integrationPolicy-based routing & application-aware steeringVPN segmentation, tenant separation, and secure connectivityTraffic steering to SASE cloud gateways / PoPsTroubleshoot WAN issues such as packet loss, latency, circuit flaps, and routing instability.3. Routing & Switching ExpertiseStrong hands-on experience with:BGP (iBGP/eBGP), OSPF, EIGRPRoute redistribution, route-maps, prefix-listsDeep knowledge of:Spanning Tree Protocol (STP, RSTP), BPDU Guard, Root Guard, loop preventionExpertise in:VLAN design, inter-VLAN routing, EtherChannel configuration and troubleshooting4. Wireless Network (Cisco 9800)Manage and troubleshoot Cisco Catalyst 9800 Wireless Controllers:WLAN, Policy, Site, and RF profilesAP provisioning (DHCP Option 43 / DNS)HA-SSO configuration and failover validationDiagnose wireless issues:Client connectivity, roaming issues, RF interference5. Incident & Problem ManagementLead Major Incident Management (MIM) calls and technical bridges.Drive end-to-end ownership of incidents until closure.Perform detailed Root Cause Analysis (RCA) and implement permanent fixes.Proactive Problem Management – analyze and identify chronic issues in the network infrastructure and suggest improvements.Ensure compliance with:SLA / KPI targetsIncident documentation and reporting standards6. Change ActivitiesSupport and execute:Network migrations (LAN / WAN / Wireless / SD-WAN / SASE)Technology upgrades and refreshes (including legacy SD-WAN to SASE/Versa migrations)Prepare and maintain as-built documentation and SOPs.7. Stakeholder & Vendor ManagementCoordinate with ISPs, OEM vendors (Cisco, Versa, SASE providers), and internal teams.Provide technical updates to client stakeholders.Participate in client calls, reviews, and audits.
Skill Requirements
Tools & PlatformsITSM: ServiceNow (or equivalent)Monitoring: SolarWinds, ThousandEyes (good to have)SD-WAN/SASE Management: Versa Director, Versa AnalyticsAutomation: Python / Ansible (good to have)
Other Requirements
Bachelor's degree in Engineering / Computer Science (or equivalent).10–15 years of experience in Enterprise Network Operations.Relevant certifications preferred:CCNP / CCIE (Routing & Switching / Enterprise)Versa SD-WAN certification (VNX100 / VNX200 – VOS / VAO)SASE-related certifications (e.g., Versa SASE, or equivalent from a SASE OEM)