Tower Lead - XenDesktop, Citrix Machine Creation Services (MCS)
Finland
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Job Description
Tower Lead - XenDesktop, Citrix Machine Creation Services (MCS)
Espoo, Uusimaa

Job Summary

Citrix NetScaler \\\\r\\\\n\\\\r\\\\nAs a Citrix NetScaler Architect, you will play a critical role in solution designing, Engineering, and supporting application delivery infrastructures that are centered around Microsoft Windows, Citrix, and VMware technologies.\\\\r\\\\n\\\\r\\\\nYour primary expertise in Citrix will be instrumental in ensuring our clients\\\\\\\' success.\\\\r\\\\n\\\\r\\\\nKey Responsibilities:\\\\r\\\\n\\\\r\\\\nSolution Design: Collaborate with clients to understand their business requirements and design solutions that leverage Citrix technologies to deliver efficient, secure, and scalable server and application delivery infrastructures.\\\\r\\\\n\\\\r\\\\nEngineering: Implement and configure Citrix environments, especially Citrix NetScaler, ensuring high availability, performance optimization, and scalability.\\\\r\\\\n\\\\r\\\\nTechnical Support: Provide ongoing support, troubleshooting, and performance tuning for Citrix-based solutions, proactively identifying and resolving issues to maintain system health while working with Application Team.\\\\r\\\\n\\\\r\\\\nDocumentation: Create and maintain comprehensive documentation, including high level and low level design documents, configuration guides, and support manuals, to assist clients and internal teams.\\\\r\\\\n\\\\r\\\\nClient Engagement: Build and maintain strong client relationships, serving as a trusted advisor and delivering exceptional customer service.\\\\r\\\\n\\\\r\\\\nDesired Qualifications:\\\\r\\\\n\\\\r\\\\nRelevant certifications such as Citrix Certified Professional (CCP) and Citrix Certified Expert (CCE).\\\\r\\\\n\\\\r\\\\nExperience:\\\\r\\\\n\\\\r\\\\nProven experience in designing, implementing, and supporting Citrix environments, especially Citrix NetScaler\\\\r\\\\n\\\\r\\\\nStrong knowledge of Microsoft Windows Server and VMware technologies is required.\\\\r\\\\n\\\\r\\\\nTechnical Skills:\\\\r\\\\n\\\\r\\\\nExpertise in configuring and optimizing Citrix NetScaler.\\\\r\\\\n\\\\r\\\\nStrong understanding of Windows server and virtualization technologies.\\\\r\\\\n\\\\r\\\\nStrong understanding of networking concepts and protocols. \\\\\\\"\\\\r\\\\n

Key Responsibilities

1. Drive Revenue Generation For The Tower By Leveraging Citrix Xendesktop And Provisioning Services To Optimize Resource Utilization And Service Delivery.
2. Ensure Prompt Resolution Of Escalations And Crises By Adhering To Agreed Sla Norms, Employing Citrix Tools For Effective Troubleshooting And Incident Management.
3. Validate Operational Reports And Maintain Operational Hygiene By Utilizing Pvs And Mcs For Efficient Provisioning And Management Of Virtual Desktops.
4. Foster Customer Satisfaction By Implementing Feedback Mechanisms And Developing Initiatives That Enhance Service Quality And Responsiveness In Citrix Environments.
5. Lead The Implementation Of The Profit Improvement Plan (Pip) By Identifying Automation Opportunities Within The Citrix Framework To Enhance Service Delivery Efficiency.

Skill Requirements

1. Proficient In Citrix Xendesktop, Provisioning Services (Pvs), And Machine Creation Services (Mcs)
2. Strong Analytical And Problem-Solving Skills To Address Operational Challenges
3. Excellent Communication And Interpersonal Skills For Stakeholder Engagement
4. Familiarity With Itil Practices And Service Management Frameworks
5. Ability To Drive Initiatives For Operational Excellence And Customer Satisfaction

Other Requirements

1. Citrix Certified Expert Virtualization (Cce-V) Is Optional But Valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.