Track Lead (Support & Operations)
India
Job Description
Track Lead (Support & Operations)
Noida, Uttar Pradesh

Job Summary

Job Description: DevOps L3 Developer – ServiceNow (SNOW)

Role Summary

We are looking for an experienced DevOps L3 Developer for ServiceNow to design, develop, and maintain scalable solutions across the ServiceNow platform. The role focuses on development, automation, CI/CD, and platform stability, ensuring high-quality delivery in Agile/DevOps environments.

Key Responsibilities

Job Description: DevOps L3 Developer – ServiceNow (SNOW) Key Responsibilities 1. ServiceNow Development & Implementation Design and develop solutions on ServiceNow platform: ITSM (Incident, Change, Problem) Service Catalog, Knowledge, CMDB Build and customize applications using: ServiceNow scripting (Client Scripts, Business Rules, Script Includes) Workflows and Flow Designer 2. DevOps & CI/CD Enablement Implement CI/CD pipelines for ServiceNow deployments Automate build, testing, and release processes Support version control integration (Git / repository tools) ➡️ Ensure faster, stable, and automated releases across environments (DEV → TEST → PROD) aligned with SNOW governance practices [👁️ NVIDIA...m simulati | Viva Engage] 3. Platform Integration & Automation Develop integrations using REST/SOAP APIs Integrate ServiceNow with enterprise tools: Monitoring tools Identity platforms CMDB & asset systems Automate repetitive operational tasks 4. Production Support & Stability Handle L3 support for: Incidents / problems Performance issues Integration failures Conduct root cause analysis and implement permanent fixes 5. Agile &

Skill Requirements

Key Responsibilities 1. ServiceNow Development & Implementation Design and develop solutions on ServiceNow platform: ITSM (Incident, Change, Problem) Service Catalog, Knowledge, CMDB Build and customize applications using: ServiceNow scripting (Client Scripts, Business Rules, Script Includes) Workflows and Flow Designer 2. DevOps & CI/CD Enablement Implement CI/CD pipelines for ServiceNow deployments Automate build, testing, and release processes Support version control integration (Git / repository tools) ➡️ Ensure faster, stable, and automated releases across environments (DEV → TEST → PROD) aligned with SNOW governance practices [👁️ NVIDIA...m simulati | Viva Engage] 3. Platform Integration & Automation Develop integrations using REST/SOAP APIs Integrate ServiceNow with enterprise tools: Monitoring tools Identity platforms CMDB & asset systems Automate repetitive operational tasks 4. Production Support & Stability Handle L3 support for: Incidents / problems Performance issues Integration failures Conduct root cause analysis and implement permanent fixes 5. Agile & Sprint Delivery Participate in Agile ceremonies: Sprint planning Daily standups Sprint revi

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.