Track Lead (Support & Operations)
India
Job Description
Track Lead (Support & Operations)
Gautam Buddha Nagar, Uttar Pradesh
Job Summary
M365 Engineer – L3
Role Summary
Provide advanced administration, architecture support, troubleshooting, and technical leadership for Microsoft 365 services.
Key Responsibilities
- Own advanced troubleshooting and major incident resolution.
- Design and manage Microsoft 365 governance and security policies.
- Administer and optimize Exchange Online, Teams, SharePoint, and Entra ID.
- Lead tenant-to-tenant and hybrid migration projects.
- Design Conditional Access, Identity Protection, and Zero Trust solutions.
- Implement Microsoft Defender and Purview compliance solutions.
- Develop automation using PowerShell and Graph APIs.
- Review platform health, performance, and service optimization opportunities.
- Participate in audits, security reviews, and compliance initiatives.
- Provide technical leadership and guidance to operations teams.
Technical Skills
- Exchange Hybrid
- Entra ID Premium
- Microsoft Defender Suite
- Microsoft Purview
- Microsoft Intune
- PowerShell Advanced Scripting
- Microsoft Graph API
- Teams Voice Administration
- SharePoint Advanced Administration
- Identity and Access Management
Experience
- 7–10 years of experience
- 5+ years in Microsoft 365 administration and engineering
Certifications Preferred
- Microsoft 365 Certified: Administrator Expert
- Microsoft Certified: Security Administrator Associate
- Microsoft Certified: Messaging Administrator Associate
Key Responsibilities
1. Enhance operational systems to facilitate improved management reporting, streamline information flow, optimize business processes, and support organizational planning.
2. Understand client requirements and accountable in ensuring support team is meeting client expectations.
3. To lead and mentor the project team and ensure transparent communication of project goals.
4. Brining new ideas and innovation for process development and overall organizational progress.
5. To provide solutions commensurate with the customersâ needs within the ambit of the given environment so as to lead to business results.
2. Understand client requirements and accountable in ensuring support team is meeting client expectations.
3. To lead and mentor the project team and ensure transparent communication of project goals.
4. Brining new ideas and innovation for process development and overall organizational progress.
5. To provide solutions commensurate with the customersâ needs within the ambit of the given environment so as to lead to business results.
Skill Requirements
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Other Requirements
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Information at a Glance