Track Lead (Support & Operations)
India
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Job Description
Track Lead (Support & Operations)
Noida, Uttar Pradesh

Job Summary

 L2/L3 support for Ribbon Session Border Controller (SBC) environments.\\r\\nTroubleshoot and resolve SIP trunk and interconnect issues:\\r\\nSIP signaling failures, registration issues, routing/policy issues, codec/DTMF mismatches, TLS/SRTP issues\\r\\nOne-way/no audio, RTP anchoring, NAT/firewall traversal, interop issues between platforms (Cisco/Zoom/Carrier)\\r\\nPerform configuration and operational tasks (as applicable): routing, transformation/normalization, security policies, certificates, upgrades/patch coordination, and change validation.\\r\\nAnalyze call traces/logs and provide SIP ladder/call flow analysis for escalations.\\r\\nSupport change implementation, testing, rollback planning, and documentation/runbooks.\\r\\n

Key Responsibilities

 L2/L3 support for Ribbon Session Border Controller (SBC) environments.\\r\\nTroubleshoot and resolve SIP trunk and interconnect issues:\\r\\nSIP signaling failures, registration issues, routing/policy issues, codec/DTMF mismatches, TLS/SRTP issues\\r\\nOne-way/no audio, RTP anchoring, NAT/firewall traversal, interop issues between platforms (Cisco/Zoom/Carrier)\\r\\nPerform configuration and operational tasks (as applicable): routing, transformation/normalization, security policies, certificates, upgrades/patch coordination, and change validation.\\r\\nAnalyze call traces/logs and provide SIP ladder/call flow analysis for escalations.\\r\\nSupport change implementation, testing, rollback planning, and documentation/runbooks.\\r\\n

Skill Requirements

Strong hands-on experience with Ribbon SBC (configuration + troubleshooting).\\r\\nExcellent skills in SIP call flow analysis, packet/log trace analysis, and voice security basics (TLS/SRTP).\\r\\nExperience supporting carrier SIP trunks and working with multiple UC platforms.

Other Requirements

Strong hands-on experience with Ribbon SBC (configuration + troubleshooting).\\r\\nExcellent skills in SIP call flow analysis, packet/log trace analysis, and voice security basics (TLS/SRTP).\\r\\nExperience supporting carrier SIP trunks and working with multiple UC platforms.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.