Track Lead (Support & Operations)
India
Job Description
Track Lead (Support & Operations)
| Pune, MaharashtraBengaluru, Karnataka

Job Summary

Job Summary

We are seeking a proactive and results-driven Project Manager to lead and coordinate project delivery across multiple stakeholders, teams, and business functions. The ideal candidate will be responsible for planning, executing, monitoring, controlling, and closing projects while ensuring delivery within agreed scope, schedule, budget, and quality standards.

The Project Manager will work closely with business stakeholders, technical teams, vendors, and leadership to manage project lifecycles, mitigate risks, drive governance, and ensure successful project outcomes.

Key Responsibilities

Key Responsibilities

Project Planning & Initiation

  • Develop comprehensive project plans, schedules, and delivery roadmaps.
  • Define project scope, objectives, milestones, assumptions, dependencies, and success criteria.
  • Create and maintain Work Breakdown Structures (WBS) and project timelines.
  • Estimate project effort, resource requirements, and delivery schedules.
  • Ensure alignment of project objectives with business goals and stakeholder expectations.

Project Execution & Delivery

  • Manage end-to-end project execution in accordance with approved project plans.
  • Coordinate cross-functional teams to ensure timely completion of deliverables.
  • Monitor project progress and implement corrective actions when required.
  • Facilitate successful project implementation and transition to business operations.
  • Ensure project activities adhere to organizational standards and governance requirements.

Stakeholder Management

  • Build and maintain strong relationships with internal and external stakeholders.
  • Manage stakeholder expectations through effective communication and engagement.
  • Provide regular project updates to project sponsors, management, and business leaders.
  • Address stakeholder concerns and ensure alignment throughout the project lifecycle.

Risk & Issue Management

  • Identify, assess, monitor, and mitigate project risks.
  • Maintain project risk and issue registers.
  • Develop risk mitigation and contingency plans.
  • Escalate critical issues and blockers to appropriate management levels.
  • Drive issue resolution through effective coordination and follow-up.

Reporting & Governance

  • Prepare and present project status reports, dashboards, and management updates.
  • Track project KPIs, milestones, budgets, and delivery metrics.
  • Conduct project governance reviews and steering committee meetings.
  • Ensure project documentation is complete, accurate, and regularly updated.
  • Maintain compliance with organizational frameworks, templates, and processes.

Financial & Resource Management

  • Monitor project budgets, forecasts, and actual expenditures.
  • Track resource utilization and allocation.
  • Support capacity planning and resource forecasting activities.
  • Ensure optimal utilization of project resources.

Meeting & Communication Management

  • Schedule and facilitate project meetings, status reviews, workshops, and governance forums.
  • Document meeting minutes, action items, decisions, and follow-up activities.
  • Ensure timely communication of project updates, changes, and risks.
  • Promote collaboration across project teams and stakeholders.

Quality & Compliance

  • Ensure project deliverables meet quality standards and business requirements.
  • Verify adherence to project methodologies, policies, and compliance requirements.
  • Support project audits, reviews, and quality assurance activities.

Skill Requirements

Required Skills

Mandatory Skills

  • Project Management
  • Project Planning & Scheduling
  • Stakeholder Management
  • Risk & Issue Management
  • Project Governance
  • Status Reporting & Dashboard Management
  • Resource Coordination
  • Meeting Management
  • Documentation & Project Tracking
  • Change Management

Project Management Tools

  • Microsoft Project
  • Jira
  • Confluence
  • Microsoft Excel
  • PowerPoint
  • SharePoint
  • Teams

Methodologies

  • Waterfall
  • Agile
  • Hybrid Project Management

Preferred Qualifications

  • Bachelor's degree in Engineering, Management, Information Technology, or related discipline.
  • PMP, PRINCE2, CAPM, Agile, Scrum Master, or equivalent certification preferred.
  • Experience working in enterprise-level project environments.
  • Knowledge of PMO governance and reporting frameworks.

Preferred Skills

  • Strong analytical and problem-solving skills.
  • Excellent communication and presentation skills.
  • Ability to influence stakeholders across all organizational levels.
  • Strong organizational and multitasking abilities.
  • Experience managing multiple projects simultaneously.
  • Financial tracking and budget management experience.
  • Executive-level reporting and stakeholder communication.

Success Metrics

  • On-time delivery of project milestones.
  • Budget adherence and cost control.
  • Stakeholder satisfaction.
  • Risk mitigation effectiveness.
  • Quality of project governance and reporting.
  • Resource utilization efficiency.
  • Successful project closure and business value realization.

Other Requirements

NA

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.