Track Lead (Support & Operations)
Track Lead (Support & Operations)
Job Summary
EUC Application and Endpoint Engineering
L3 Engineer | JD EUC-L3 | Positions 4
Experience 10-17 years | HCL Deutsche Bank account
HCL band 3.1 or 3.2 subject to discussion and final role mapping.
Role purpose
Own application release automation or endpoint remediation engineering in the assigned EUC lane. Build reusable solutions, diagnose difficult failures and lead implementation and technical quality.
Key Responsibilities
Key responsibilities
• Packaging lane: design reusable packaging/release standards, install/detection logic and test patterns across relevant application types.
• Endpoint lane: design policy/remediation patterns, targeting and validation that address root causes and avoid configuration conflicts.
• Build CI/CD workflows for content validation, tests, artifacts, approved pilot release and evidence collection using supported platform interfaces.
• Resolve complex deployment, context, dependency, endpoint policy or application-compatibility failures and implement fixes.
• Define pilot and wider-release criteria, recovery/redeployment procedures and measurable validation with application owners.
• Review scripts and designs, mentor engineers and personally implement framework enhancements and high-risk technical changes.
Skill Requirements
Essential skills and experience
• 10-17 years of relevant experience with deep engineering expertise in the assigned EUC lane.
• Strong PowerShell, Git, automated testing, CI/CD and supported endpoint APIs, with evidence of building production release workflows.
• Advanced knowledge of the selected endpoint platform and packaging or policy/remediation failure modes.
• Evidence of personally delivering reusable automation, complex troubleshooting and controlled releases with verified outcomes.
Tools and technology expertise
• Core platform: Windows 11 and Microsoft Intune or Microsoft Configuration Manager (MECM/SCCM), with strong PowerShell and Git.
• Packaging lane: Win32/.intunewin, MSI/MSIX/EXE, IntuneWinAppUtil, PSAppDeployToolkit where adopted, detection rules, dependencies and supersedence.
• Endpoint lane: Intune/MECM policies, compliance/remediation scripts, deployment/endpoint logs and supported Microsoft Graph or platform APIs. CI/CD uses Jenkins, GitHub Actions or Azure DevOps.
Preferred expertise
• Pester, Microsoft Graph SDK, PSAppDeployToolkit, artifact repositories and macOS PKG/DMG where assigned.
Expected engineering outputs
• A working release-automation or endpoint-remediation framework with tests.
• A resolved complex EUC issue and documented pilot/production validation.
Own testing, approved implementation and validation. Follow access/change controls and protect credentials and production data.
Other Requirements
NA