Track Lead (Support & Operations)
India
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Job Description
Track Lead (Support & Operations)
Noida, Uttar Pradesh

Job Summary

  • Lead operational support and administration of enterprise PKI infrastructure.
  • Provide Level-3 troubleshooting and escalation support for PKI-related incidents.
  • Manage Certificate Authorities (CA), Registration Authorities (RA), and certificate lifecycle operations.
  • Support digital certificate issuance, renewal, revocation, and recovery processes.
  • Lead root cause analysis for critical incidents and service disruptions.
  • Define and maintain PKI operational standards, policies, and procedures.
  • Review certificate lifecycle processes and identify automation opportunities.
  • Support HSM integration, certificate automation, and cryptographic services.
  • Ensure PKI compliance with security standards, regulatory requirements, and audit controls.
  • Manage customer communications, governance reviews, and operational reporting.
  • Mentor L1 and L2 resources and provide technical leadership.
  • Participate in PKI upgrades, migrations, and transformation initiatives.

 

Key Responsibilities

  • Lead operational support and administration of enterprise PKI infrastructure.
  • Provide Level-3 troubleshooting and escalation support for PKI-related incidents.
  • Manage Certificate Authorities (CA), Registration Authorities (RA), and certificate lifecycle operations.
  • Support digital certificate issuance, renewal, revocation, and recovery processes.
  • Lead root cause analysis for critical incidents and service disruptions.
  • Define and maintain PKI operational standards, policies, and procedures.
  • Review certificate lifecycle processes and identify automation opportunities.
  • Support HSM integration, certificate automation, and cryptographic services.
  • Ensure PKI compliance with security standards, regulatory requirements, and audit controls.
  • Manage customer communications, governance reviews, and operational reporting.
  • Mentor L1 and L2 resources and provide technical leadership.
  • Participate in PKI upgrades, migrations, and transformation initiatives.

 

Skill Requirements

  • 8–12 years of experience in PKI administration and support.
  • Strong experience with Microsoft PKI and Entrust PKI solutions.
  • Expertise in Certificate Authorities, Registration Authorities, CRL, OCSP, and HSM technologies.
  • Strong understanding of SSL/TLS, digital certificates, and cryptographic concepts.
  • Experience with PKI operations, governance, and compliance requirements.
  • Strong troubleshooting and root cause analysis skills.
  • Experience leading Managed Services or Operations engagements.
  • Excellent stakeholder management and communication skills.

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.