Track Lead (Support & Operations)
United States
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Job Description
Track Lead (Support & Operations)
Others, Florida

Job Summary

Technical Advisory - White Shirt
This position is a part of our Professional Services team and is responsible for advising customers and implementation partners on the overall Identity security program for successful project implementation. Guiding project implementation team to stay on recommended implementation path.

 

Responsibilities

  • As a trusted advisor, provide strategic direction to customers and implementation partners for a successful Identity Security Program
  • Perform assessment on customer’s current Identity landscape and build out their future identity road map
  • Build out customers’ Identity role based access control and application onboarding program
  • Ensure SailPoint best practices are followed through the project for a successful project delivery
  • Advise and provide direction to junior resources on the project implementation
  • Provide pros & cons to customers' for building custom tools to meet their unique & complex business goals
  • Maintain healthy business relationship with customers and partners
  • Work with other advisory services leads, program managers and provide recommendations on any changes needed for the program.
  • Work with other cross functional teams to understand the product roadmap, product limitations and advise strategic direction to the customers
  • Document and present SaaS product adoption gaps
  • Recommend areas where SaaS products consumption can be improved
  • Manage, mentor, and coach direct reports (if any)
  • Manage project scheduling, budgeting, risk, and weekly status (optional)
  • Solve complex problems using product's extensibility platforms (hands-on implementation)

Requirements:

  • 8+ years of experience in technical consulting role
  • Strong communication and presentation skills needed to perform identity security program assessments and provide a road map
  • Experience with any Identity provisioning and governance products is required
  • Experience with networking, directory servers, databases is required
  • Experience with Azure, AWS is a plus
  • Experience with Web based APIs is required
  • Experience with Object Oriented Programming is nice to have
  • Strong organizational, leadership and multi-tasking skills
  • Excellent analytical and problem-solving abilities
  • Documentation management and ability to use project management tools
  • Attention to details even under pressure
  • Time management skills with the ability to meet deadlines
  • IdentityIQ or IdentityNow Certification is a plus
  • Experience with scripting framework (Angular, TypeJS, etc..)
  • Experience with data science & machine learning language models is a plus

Education:

  • Engineering background or strong consulting background in Identity and access management space
  • CISSP or CCSP or CISM is a plus

 

Key Responsibilities

Technical Advisory - White Shirt
This position is a part of our Professional Services team and is responsible for advising customers and implementation partners on the overall Identity security program for successful project implementation. Guiding project implementation team to stay on recommended implementation path.

 

Responsibilities

  • As a trusted advisor, provide strategic direction to customers and implementation partners for a successful Identity Security Program
  • Perform assessment on customer’s current Identity landscape and build out their future identity road map
  • Build out customers’ Identity role based access control and application onboarding program
  • Ensure SailPoint best practices are followed through the project for a successful project delivery
  • Advise and provide direction to junior resources on the project implementation
  • Provide pros & cons to customers' for building custom tools to meet their unique & complex business goals
  • Maintain healthy business relationship with customers and partners
  • Work with other advisory services leads, program managers and provide recommendations on any changes needed for the program.
  • Work with other cross functional teams to understand the product roadmap, product limitations and advise strategic direction to the customers
  • Document and present SaaS product adoption gaps
  • Recommend areas where SaaS products consumption can be improved
  • Manage, mentor, and coach direct reports (if any)
  • Manage project scheduling, budgeting, risk, and weekly status (optional)
  • Solve complex problems using product's extensibility platforms (hands-on implementation)

Requirements:

  • 8+ years of experience in technical consulting role
  • Strong communication and presentation skills needed to perform identity security program assessments and provide a road map
  • Experience with any Identity provisioning and governance products is required
  • Experience with networking, directory servers, databases is required
  • Experience with Azure, AWS is a plus
  • Experience with Web based APIs is required
  • Experience with Object Oriented Programming is nice to have
  • Strong organizational, leadership and multi-tasking skills
  • Excellent analytical and problem-solving abilities
  • Documentation management and ability to use project management tools
  • Attention to details even under pressure
  • Time management skills with the ability to meet deadlines
  • IdentityIQ or IdentityNow Certification is a plus
  • Experience with scripting framework (Angular, TypeJS, etc..)
  • Experience with data science & machine learning language models is a plus

Education:

  • Engineering background or strong consulting background in Identity and access management space
  • CISSP or CCSP or CISM is a plus

 

Skill Requirements

Other Requirements
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.