Track Lead (Support & Operations)
Track Lead (Support & Operations)
Job Summary
Shared Automation and Reliability Engineering
L3 Engineer | JD AUT-L3 | Positions 2
Experience 10-17 years | HCL Deutsche Bank account
HCL band 3.1 or 3.2 subject to discussion and final role mapping.
Role purpose
Own shared automation architecture and reliability patterns across infrastructure tracks. Develop production components, resolve difficult integration failures and enable domain teams to deliver their own engineering changes.
Key Responsibilities
Key responsibilities
• Design reusable automation interfaces and pipeline patterns that support domain ownership, versioning and maintainable dependencies.
• Develop shared Python/API components with idempotency, concurrency limits, safe retries, resumability and auditable execution.
• Engineer release controls, artifact integrity, secrets handling and appropriate test stages within the approved toolchain.
• Resolve cross-system automation failures involving identity, APIs, tooling and platform dependencies through implemented fixes.
• Define meaningful reliability indicators and automated evidence, and use measured failures to prioritize engineering improvements.
• Review code/designs, mentor engineers and personally deliver shared capabilities while keeping domain remediation with domain teams.
Skill Requirements
Essential skills and experience
• 10-17 years of relevant experience with demonstrated hands-on automation architecture and production engineering.
• Strong Python/software design, API integration, Git, CI/CD and unit/integration test engineering.
• Deep understanding of infrastructure workflows, distributed failure modes, security controls and production troubleshooting.
• Evidence of personally building reusable platforms/components and resolving complex integration or reliability problems.
Tools and technology expertise
• Core development: Python, Git, REST APIs, JSON/YAML, Linux and Bash/Shell, including API authentication and safe secrets handling.
• Delivery and testing: one of Jenkins, GitHub Actions, GitLab CI or Azure DevOps; pytest or equivalent automated tests; versioned artifacts and release controls.
• Infrastructure integration: Ansible and supported ServiceNow/ITSM APIs as relevant; reliability metrics/logs with Prometheus/Grafana or the approved observability platform.
Preferred expertise
• Terraform, Ansible Automation Platform/AWX, Pester/PowerShell, Artifactory/Nexus and cloud or container tools where applicable.
Expected engineering outputs
• A production-capable shared automation component with tested failure behavior.
• A reusable pipeline pattern and measured improvement in engineering reliability or effort.
Own testing, approved implementation and validation. Follow access/change controls and protect credentials and production data.
Other Requirements
NA