Track Lead (Support & Operations)
India
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Job Description
Track Lead (Support & Operations)
Bengaluru, Karnataka

Job Summary

Operations Management with focus on continuous improvement ,problem-solving, meeting client SLAs, and empowering teams through effective people management.

Key Responsibilities

1. Enhance operational systems to facilitate improved management reporting, streamline information flow, optimize business processes, and support organizational planning.
2. Understand client requirements and accountable in ensuring support team is meeting client expectations.
3. To lead and mentor the project team and ensure transparent communication of project goals.
4. Brining new ideas and innovation for process development and overall organizational progress.
5. To provide solutions commensurate with the customers’ needs within the ambit of the given environment so as to lead to business results.

Skill Requirements

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Other Requirements

VMware Horizon View Administrator – Company Overview HCLTech is recognized as the world’s fastest-growing IT services brand, operating in 60 countries with over 226,000 employees. The company is a leader in digital transformation, cloud, AI, and engineering services, serving clients across industries such as aerospace, automotive, financial services, healthcare, manufacturing, media, public services, retail, semiconductors, technology, telecommunications, and logistics. HCLTech is consistently ranked among the top employers globally and is included in TIME magazine’s World’s Best Companies and Most Sustainable Companies lists. With a full-stack technology portfolio and a strong focus on innovation, HCLTech partners with 40% of G2000 enterprises and 50% of G500 enterprises, delivering advanced solutions and driving business growth worldwide.Employee Benefits Health and Wellness: Company-sponsored annual health checks for employees and dependents, access to the Habit Health app for lab tests, ultrasounds, consults, and chronic care, as well as cashless dental treatments and pharmacy services with exclusive offers.Flexible Benefits: Monthly budgets for benefits such as medical packages, Multisport cards, and leisure activities, with the ability to apply for subsidies for significant life events like marriage or the birth of a child.Maternity Care: The Tulip Maternity Care Program provides expert-led, trimester-wise support for expecting or planning mothers. Value-Added Services: Subsidized specialty consults, lab tests, and access to free discount coupons. Employee Recognition: Policies to commemorate special occasions and foster a culture of celebration and support.Global Reach: Benefits and policies tailored for employees across different countries and business entities. Job Description -Proficient in VMware Horizon View versions. Install/Configure/Manage enterprise-level virtual environment based on VMware. Install/Configure/Manage enterprise-level virtual environment using VMware ESX Implementation and Administration of Horizon View components like Connection Servers, UAG, Workspace One, vCentre, Hands on experience on graphics VDI environment (vGPU with dedicated, shared)User & GPU profile assignment & Re-assignment. Good working & understanding on ITIL Framework. Handon experience or knowledge in Control Experience on Implementing policies within VDI environment using GPO Hands on experience on provisioning of various types of desktop pools (Dynamic, Static, Floating etc) Hands on experience on building VDIs and templates in accordance with standard OS images & mandatory tools/agents Hands on experience on any HCI solution (e.g VXrail, Nutanix, HyperFlex, Simplivity etc). VXrail is preferred Hands on experience on Virtualization, Cluster and Storage concepts Hands on experience on VMware vSwitches & policy configurations (standard, distributed)Hands on experience on configuring vLANs, vSwitches, Portgroups within vSphere environment Good Understanding of enterprise level storage-SAN/NAS & storage protocols like NFS, iSCSI , FC etc Good understanding of application virtualization and testing and publishing the applications Should have good knowledge on VMware VSAN Should have detailed understanding of all components of HCI (N/W, Storage, Sever, Hypervisor etc) Experience in diagnostics performance related issues from all aspect of virtual infrastructure (VDI, VDI Core components, Slowness, GPU etc)Perform daily health check of servers, VDIs & VDI core components Remediation of reported vulnerabilities as per the guidelines.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.