Job Summary
Job Description: Observability Lead
Role: Observability Lead
Location: India
Experience: 8+ years overall, with strong Observability/SRE experience
Role Objective
Lead the Observability capability across infrastructure, cloud and applications, driving proactive monitoring, faster root-cause identification, service reliability and automation.
Key Responsibilities
Key Responsibilities
- Own the end-to-end Observability strategy, covering Metrics, Logs, Traces, Events and Alerts.
- Lead implementation and optimisation of enterprise observability platforms such as Dynatrace, New Relic, Grafana, Prometheus and SolarWinds.
- Design service health dashboards covering availability, performance, capacity and critical service KPIs.
- Analyse recurring incidents, telemetry patterns and alert fatigue to identify systemic problems and improve monitoring policies. [Requiremen...oring Lead | Outlook]
- Establish SLIs/SLOs, alerting standards, monitoring policies and service-health practices.
- Drive AIOps and AI-based observability, including automated event correlation, anomaly identification and root-cause analysis.
- Partner with Application, Infrastructure, Cloud, SRE, ServiceNow/ITSM and Cyber Security teams during major incidents and problem investigations.
- Lead monitoring improvements across Azure, on-premises and hybrid environments.
- Drive automation using Python, PowerShell/Bash, APIs, Terraform and Ansible.
- Improve alert quality, routing, runbooks, incident response and monitoring workflows.
- Lead technical troubleshooting/war rooms and correlate logs, traces, application behaviour, deployments and infrastructure changes.
- Manage Observability initiatives from requirements gathering through design, implementation, onboarding and operational handover.
- Provide technical leadership, prioritise team activities, manage dependencies and communicate risks/blockers to stakeholders. [Requiremen...oring Lead | Outlook]
- Maintain technical documentation, operational playbooks and audit/compliance evidence.
Skill Requirements
Technical Skills
Must Have
- Strong understanding of Observability and SRE principles
- Dynatrace / New Relic / Grafana / Prometheus / SolarWinds
- Metrics, Logs, Traces and distributed application monitoring
- OpenTelemetry (OTel) and instrumentation concepts
- Azure monitoring and cloud-native observability
- Python, PowerShell/Bash and API-based automation
- Dashboard design, alert policies and event correlation
- Incident, Problem and Change Management
- Container/Kubernetes monitoring
- Performance and capacity analysis
An internal Grafana-focused requirement also specifically calls for the LGTM stack: Loki, Grafana, Tempo and Mimir, along with OpenTelemetry, Terraform, Ansible, containerisation and SLO definition, which would be valuable additions if this Lead will own your next-generation observability platform. [Hello Frie...Locatio | Viva Engage]
Other Requirements
Leadership / Functional Skills
- Strong customer and stakeholder management
- Ability to lead technical teams and cross-functional troubleshooting
- Excellent problem-solving and analytical skills
- Ability to translate business/service requirements into an Observability design
- Strong ownership of operational excellence and continual improvement
- Presales/solutioning mindset for identifying and demonstrating business value from Observability
Preferred Certifications
- Dynatrace / New Relic / Grafana certification
- Microsoft Azure certification
- Kubernetes/CKA certification
- ITIL 4
- SRE/DevOps certification
Key Success Measures
Reduced MTTD & MTTR | Alert Noise Reduction | Improved Service Availability | Higher Automation | SLO Compliance | Faster RCA | Proactive Problem Identification