Track Lead (Support & Operations)
Poland
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Job Description
Track Lead (Support & Operations)
Others, Mazowieckie

Job Summary

  • Provide subject matter expertise for PingFederate, PingOne Advanced, PingDaVinci, Ping Risk, and PingID.
  • Support Level-3 escalations and complex authentication and federation issues.
  • Troubleshoot SAML, OAuth, OpenID Connect, and MFA integrations.
  • Support application onboarding and federation configuration activities.
  • Conduct root cause analysis and recommend remediation actions.
  • Work with Architects on solution reviews and platform improvements.
  • Support change management and release activities.
  • Develop technical documentation and operational procedures.

Key Responsibilities

  • Provide subject matter expertise for PingFederate, PingOne Advanced, PingDaVinci, Ping Risk, and PingID.
  • Support Level-3 escalations and complex authentication and federation issues.
  • Troubleshoot SAML, OAuth, OpenID Connect, and MFA integrations.
  • Support application onboarding and federation configuration activities.
  • Conduct root cause analysis and recommend remediation actions.
  • Work with Architects on solution reviews and platform improvements.
  • Support change management and release activities.
  • Develop technical documentation and operational procedures.

Skill Requirements

  • 6-8 years of IAM experience.
  • Strong expertise in PingFederate, PingID, OAuth, OIDC, and SAML.
  • Experience supporting enterprise SSO and MFA solutions.
  • Strong troubleshooting and debugging skills.
  • Knowledge of LDAP and Active Directory integrations.
  • Excellent stakeholder management skills.

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.