Track Lead (Support & Operations)
India
Apply now
Job Description
Track Lead (Support & Operations)
Noida, Uttar Pradesh

Job Summary

Summary
•    Final technical escalation point for enterprise network and network security operations. 
•    Responsible for ensuring network availability, stability, security, performance, and compliance across Data Center, Campus, Branch, WAN, Cloud, and Security environments. 
•    Provides technical leadership for major incident resolution, root cause analysis, problem management, and service restoration activities. 
•    Drives network lifecycle management, technology refresh, automation adoption, and continuous service improvement initiatives. 
•    Collaborates with Tier 1, Tier 2, OEMs, ISPs, cloud providers, security teams, and business stakeholders to deliver operational excellence and business outcomes. 

Key Responsibilities

 

  • Act as the Level 3 escalation point for critical P1/P2 incidents and complex network issues.
  • Lead advanced troubleshooting across LAN, WAN, WLAN, Data Center, Cloud, Security, DDI, and Load Balancer environments.
  • Drive Root Cause Analysis (RCA), Problem Management, and implementation of permanent corrective actions.
  • Support Cisco ACI fabric operations, including VRF management, EPG health checks, leaf commissioning/decommissioning, and fabric troubleshooting.
  • Manage routing and switching technologies including BGP, OSPF, VLANs, VRFs, QoS, and network segmentation.
  • Provide expert support for WAN, Internet, MPLS, SD-WAN, VPN, and hybrid connectivity solutions.
  • Lead implementation of approved network and security changes, migrations, upgrades, and technology refresh activities.
  • Support firewall, proxy, VPN, NAC, and secure access platforms, including policy management and security incident resolution.
  • Manage F5 load balancer platforms including VIPs, Pools, SSL certificates, HA validation, and platform upgrades.
  • Support AWS networking services including VPCs, Transit Gateway, Route Tables, Direct Connect, VPN, Security Groups, and NACLs.
  • Perform capacity planning, availability reviews, performance analysis, and resiliency assessments.
  • Coordinate with OEMs, TAC teams, ISPs, and service providers for complex issue resolution and restoration activities.
  • Drive compliance reviews, configuration baseline validation, drift management, audit support, and remediation activities.
  • Identify automation opportunities and support automation, observability, and self-healing initiatives.
  • Develop and maintain technical documentation, standards, knowledge articles, and operational procedures.
  • Mentor Tier 1 and Tier 2 engineers and provide technical leadership and governance support.

Skill Requirements

 

Enterprise Networking: Cisco ACI, Cisco Nexus, Cisco Catalyst, Cisco DNAC, Routing & Switching, BGP, OSPF, VLANs, VRFs, QoS, LAN, WAN, WLAN, MPLS, SD-WAN.

Network Security: Palo Alto Firewalls, Check Point Firewalls, Cisco FTD/ASA, Fortinet Firewalls, Azure Firewall, Cisco ISE, VPN Technologies, Zscaler (ZIA/ZPA), Bluecoat Proxy, Secure Web Gateway Technologies.

Application Delivery & Load Balancing: F5 BIG-IP LTM, GTM, APM, SSL Certificate Management, High Availability and Failover Technologies.

DDI Services: Infoblox, BloxOne, DNS, DHCP, IPAM.

Cloud Networking: AWS Networking, VPC, Transit Gateway, Route Tables, Direct Connect, VPN Connectivity, Security Groups, NACLs.

Automation & Observability: Ansible Automation Platform, BMC Helix, Datadog, Grafana, Network Automation, Self-Healing Workflows.

ITSM & Governance: ITIL Service Management, Incident Management, Problem Management, Change Management, Release Management, Compliance, Audit and Governance Management.

Other Requirements

8-12 years of experience in Network and Network Security Operations.

Experience supporting enterprise environments across Data Center, Campus, WAN, Cloud, and Security domains.

  • Hands-on experience in troubleshooting and supporting firewalls, routing, switching, VPNs, load balancers, DDI platforms, and cloud networking.
  • Experience working in 24x7 managed services or enterprise operational environments.
  • Exposure to large-scale production environments with defined SLAs and ITIL-based operational processes.
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.