Track Lead (Support & Operations)
India
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Job Description
Track Lead (Support & Operations)
Noida, Uttar Pradesh

Job Summary

Backup Lead Administrator is responsible for end-to-end backup operations, platform administration, and service delivery ownership using Commvault and Dell Data Domain technologies. This role combines hands-on expertise, technical leadership, and operational governance to ensure high backup success rates, audit compliance, and business continuity.

Key Responsibilities

1. Backup Operations Ownership
Own daily backup operations, monitoring, and failure remediation across enterprise environments
Ensure backup job success, SLA adherence, and schedule optimization
Perform and validate restore operations (file, VM, database level)
Manage backup policies, retention, and compliance requirements
2. Platform Management (Commvault / Data Domain)
Administer Commvault CommServe, Media Agents, storage policies, and clients
Manage Dell Data Domain appliances (DD Boost, replication, deduplication, capacity planning)
Perform performance tuning, patching, and platform upgrades
Ensure backup infrastructure availability and scalability
3. Incident, RCA & Problem Management
Troubleshoot backup failures, storage issues, and performance bottlenecks
Drive RCA and implement permanent fixes
Handle P1/P2 incident calls and escalate to OEM (Dell/Commvault)
Ensure compliance with ITIL processes (Incident, Change, Problem)
4. Monitoring, Reporting & Governance
Monitor backup jobs, alerts, and system health dashboards
Publish daily/weekly/monthly backup health reports
Track KPIs such as:
Backup success rate
Restore success rate
SLA adherence
Ensure audit readiness and compliance reporting
5. DR & Continuity
Support and lead Disaster Recovery (DR) drills and testing
Ensure adherence to RPO/RTO targets
Maintain DR documentation and recovery procedures
Classification: Internal
6. Team Collaboration & Leadership
Act as technical lead for L2/L3 backup engineers
Coordinate with server, storage, application, and network teams
Provide guidance, knowledge transfer, and technical escalation support
Participate in client governance and service reviews

Skill Requirements

Primary Skills
Commvault Backup Administration
Dell Data Domain / DD Boost
Backup & Storage Concepts
Deduplication, Compression, Replication
Backup types (Full, Incremental, Synthetic full)
Retention policies & archival
Infrastructure Knowledge
•
OS: Windows, Linux/Unix
Virtualization: VMware / Nutanix / Hyper-V
Cloud backup basics (Azure/AWS)
Tools & Process
ITSM Tool: ServiceNow or equivalent
Strong knowledge of ITIL framework
Monitoring & alerting tools

Other Requirements

Experience & Qualification
6–9 years total experience
4+ years in Backup technologies (Commvault / Data Domain)
Experience in production 24x7 enterprise environment
Bachelor’s degree in IT / Engineering
Preferred Certifications
Commvault Certified Professional (CCP)
Dell EMC Data Domain Certification
ITIL Foundation
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.