Track Lead (Support & Operations)
India
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Job Description
Track Lead (Support & Operations)
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

Senior Specialist responsible for administration, L2 support, and ongoing operations of the SolarWinds monitoring environment. The role focuses on maintaining SolarWinds modules, supporting monitoring requirements, resolving platform issues, and working with infrastructure and network teams to ensure effective monitoring coverage in an enterprise environment.

Key Responsibilities

Provide L2 operational support for SolarWinds monitoring tools. Administer and support SolarWinds modules including NPM, SAM, DPA, NCM, NTM, NAM, and IPAM. Perform SolarWinds configuration, maintenance, upgrades, and patching activities. Configure and manage SAM and DPA templates for application and database monitoring. Monitor platform health, alerts, and performance metrics. Troubleshoot monitoring issues and perform root cause analysis for tool-related incidents. Work with network, server, and application teams to onboard and support monitoring requests. Fine-tune alerts and thresholds to improve monitoring accuracy and stability. Support standard reports, dashboards, and documentation related to monitoring. Participate in shift-based operations and on-call support as per roster.

Skill Requirements

 6+ years of experience in infrastructure monitoring tools. 4+ years hands-on experience with SolarWinds NPM, SAM, and DPA. Good understanding of SolarWinds platform components and basic architecture. Working knowledge of network monitoring and network configuration concepts. Good understanding of Windows and UNIX/Linux operating systems. Basic working knowledge of SQL databases. Exposure to PowerShell or Python scripting is an added advantage. Strong troubleshooting and analytical skills. Good communication skills for customer and internal team interactions

Other Requirements

Willingness to work in rotational shifts. Provide on-call support during off-business hours when required. Ability to work in a structured operations environment with defined SLAs.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.