Track Lead (Support & Operations)
India
Job Description
Track Lead (Support & Operations)
Lucknow, Uttar Pradesh

Job Summary

Cybersecurity fundamentals & risk awarenessNIST CSF (Identify/Protect), CIS Controls v8 (IG1/IG2), ISO/IEC 27001 conceptsKPI/KRI, security metrics tracking (KPP/ACSAT/compliance)NIST CSF “Measurement”, COBIT Performance Management, ISO 27004 (security measurement)Program/project execution (plan, track, deliver)PMI/PMBOK, PRINCE2, Agile (Scrum/Kanban) delivery coordinationCross‑functional coordination (security, IT, business stakeholders)RACI / Operating Model practices, COBIT Governance & Management ObjectivesDeck/dashboard walkthroughs + executive‑ready reportingExecutive communication, BI reporting discipline (storytelling with data), PMO reporting standardsCompliance vs non‑compliance & remediation governanceISO/IEC 27001 (controls & corrective actions), GRC fundamentals, Audit remediation lifecycleStakeholder communication + structured follow‑ups/escalations → Security & Service management operationsData validation, trend analysis, ownership clarityData quality basics, KPI hygiene, COBIT “Monitoring & Evaluation” principlesProcess orientation (document as‑is, identify gaps, improve flow) - Fundamentals of Project managementOwnership/accountability under leadership reviews & governance cadencePMO governance, risk & issue management (RAID), compliance governance routines

Key Responsibilities

1. Enhance operational systems to facilitate improved management reporting, streamline information flow, optimize business processes, and support organizational planning.
2. Understand client requirements and accountable in ensuring support team is meeting client expectations.
3. To lead and mentor the project team and ensure transparent communication of project goals.
4. Brining new ideas and innovation for process development and overall organizational progress.
5. To provide solutions commensurate with the customers’ needs within the ambit of the given environment so as to lead to business results.

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.