Job Summary
Role Summary
We are looking for an experienced DevOps L3 Developer for ServiceNow to design, develop, and maintain scalable solutions across the ServiceNow platform. The role focuses on development, automation, CI/CD, and platform stability, ensuring high-quality delivery in Agile/DevOps environments.
Key Responsibilities
1. ServiceNow Development & Implementation
- Design and develop solutions on ServiceNow platform:
- ITSM (Incident, Change, Problem)
- Service Catalog, Knowledge, CMDB
- Build and customize applications using:
- ServiceNow scripting (Client Scripts, Business Rules, Script Includes)
- Workflows and Flow Designer
2. DevOps & CI/CD Enablement
- Implement CI/CD pipelines for ServiceNow deployments
- Automate build, testing, and release processes
- Support version control integration (Git / repository tools)
➡️ Ensure faster, stable, and automated releases across environments (DEV → TEST → PROD) aligned with SNOW governance practices [👁️ NVIDIA...m simulati | Viva Engage]
3. Platform Integration & Automation
- Develop integrations using REST/SOAP APIs
- Integrate ServiceNow with enterprise tools:
- Monitoring tools
- Identity platforms
- CMDB & asset systems
- Automate repetitive operational tasks
4. Production Support & Stability
- Handle L3 support for:
- Incidents / problems
- Performance issues
- Integration failures
- Conduct root cause analysis and implement permanent fixes
5. Agile & Sprint Delivery
- Participate in Agile ceremonies:
- Sprint planning
- Daily standups
- Sprint reviews
- Deliver stories within sprint timelines with quality
Key Responsibilities
4. Brining new ideas and innovation for process development and overall organizational progress.
5. To provide solutions commensurate with the customersâ needs within the ambit of the given environment so as to lead to business results.