Track Lead - BigFix (Endpoint Management Software)
India
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Job Description
Track Lead - BigFix (Endpoint Management Software)
Noida, Uttar Pradesh

Job Summary

 Job Title: BigFix L3 – Endpoint Management Engineer\\\\r\\\\nRole Level: L3 (Senior Engineer / SME)\\\\r\\\\nFunction: End User Computing / Endpoint Management

Role Summary

The BigFix L3 Engineer is the technical Subject Matter Expert (SME) responsible for designing, operating, and optimizing HCL BigFix for enterprise-scale endpoint management. The role supports Windows and non Windows platforms (macOS/Linux) with strong emphasis on patch compliance, automation, scripting, and complex issue resolution, while providing technical leadership and mentoring L2 teams.

Key Responsibilities

Key Responsibilities\\\\r\\\\n• Act as L3 escalation point and platform SME for BigFix-related incidents, deployments, and agent issues.\\\\r\\\\n• Design and govern OS and application patching strategy, ensuring SLA, security, and audit compliance.\\\\r\\\\n• Develop and maintain custom Fixlets, Tasks, Baselines, and software distribution packages at scale.\\\\r\\\\n• Lead automation and self-healing initiatives to reduce manual effort and incident recurrence.\\\\r\\\\n• Manage and support Windows, macOS, and Linux endpoints, including packaging, remediation, and compliance checks.\\\\r\\\\n• Perform root cause analysis for deployment failures, agent health issues, and patch non-compliance.\\\\r\\\\n• Optimize BigFix platform performance (relays, content efficiency, action success rates).\\\\r\\\\n• Define and maintain standards, SOPs, and runbooks; mentor and guide L2 engineers.\\\\r\\\\n• Partner with Security and Vulnerability teams to translate CVE findings into BigFix remediation plans.\\\\r\\\\n• Provide compliance and health reporting for leadership and audit readiness.

Skill Requirements

Required Technical Skills\\\\r\\\\nBigFix\\\\r\\\\n• Deep hands-on experience with HCL BigFix Console, Web Reports, Relevance, Action Script, Fixlet Debugger\\\\r\\\\n• Strong knowledge of BigFix architecture (Root Server, Relays, scalability, troubleshooting)\\\\r\\\\nAutomation & Scripting\\\\r\\\\n• Advanced PowerShell scripting (mandatory)\\\\r\\\\n• Working knowledge of Bash/Shell and/or Python\\\\r\\\\nEndpoint Platforms\\\\r\\\\n• Expert-level Windows OS management (patching, registry, MSI installs, services)\\\\r\\\\n• Strong hands-on experience with macOS and/or Linux endpoint management\\\\r\\\\n________________________________________\\\\r\\\\nDesired / Good to Have\\\\r\\\\n• Integration with ServiceNow, vulnerability tools (Qualys/Tenable), or SCCM/Intune coexistence\\\\r\\\\n• Security baseline enforcement (CIS, Microsoft baselines)\\\\r\\\\n• Audit and compliance support experience

Experience & Qualifications

• 6–10+ years overall IT experience

• 3–5+ years hands-on BigFix endpoint management

• Bachelor’s degree or equivalent experience

• ITIL / BigFix certifications preferred

Other Requirements

BigFix L3 – Endpoint Management Engineer
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.