Track Lead - Capacity Management, ServiceNow
India
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Job Description
Track Lead - Capacity Management, ServiceNow
Bengaluru, Karnataka

Job Summary

Closes the mapping gaps in middleware and network identified during RFI clarifications. Underpins prioritisation quality, change-management governance, and evidence-pack accuracy.

Key Responsibilities

■ Reconcile asset data across CMDB, vulnerability scanners and technical referentials. ■ Identify and close mapping gaps in middleware and network scope. ■ Maintain asset-to-application linkage that drives prioritisation tier (Tier 1 / 2 / 3). ■ Support change-management governance linked to patching: pre-change asset verification, post-change record updates. ■ Own evidence-pack data integrity for audit and regulator-facing reporting. ■ Build and operate data-quality dashboards; measure and report on gap closure.

Skill Requirements

■ Strong CMDB experience (ServiceNow CMDB preferred). ■ Data wrangling with SQL and Python / Pandas. ■ Familiarity with vulnerability-scanner data models (Tenable, Qualys, Rapid7). ■ Reconciliation methodology and confidence-scoring.

Other Requirements

■ ITIL Configuration Management certification. ■ BI tooling exposure (Power BI, Tableau). ■ ServiceNow CSA / CIS certifications.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.