Track Lead - ServiceNow, IT Service Management
Germany
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Job Description
Track Lead - ServiceNow, IT Service Management
Frankfurt Am Main, Stadt, Hesse

Job Summary

Language Required: Multilingual (English/German/French)\r\nThe Vendor Manager is responsible for managing relationships with external vendors to ensure high-quality service delivery, cost efficiency, compliance, and alignment with organizational goals. This role acts as the primary point of contact between the organization and its vendors, overseeing contract performance, resolving issues, and driving continuous improvement. 

Key Responsibilities

Job Responsibilities : • Manage end-to-end vendor relationships, including onboarding, performance management, and renewals \r\n• Monitor vendor performance against agreed KPIs and SLAs \r\n• Conduct regular vendor reviews and business performance meetings \r\n• Identify cost-saving opportunities and optimization initiatives \r\n• Ensure vendor compliance with company policies, legal requirements, and security standards \r\n• Collaborate with internal stakeholders \r\n• Manage vendor-related risks and resolve escalations and disputes \r\n• Track and report vendor spend, performance metrics, and contract statuses \r\n• Drive continuous improvement and innovation through vendor partnerships

 

Skill Requirement : • Strong negotiation and contract management skills \r\n• Excellent stakeholder and relationship management abilities \r\n• Analytical and financial acumen (cost analysis, budgeting, forecasting) \r\n• Strong communication and conflict resolution skills \r\n• Ability to manage multiple vendors and priorities simultaneously \r\n• Knowledge of procurement, compliance, and risk management practices \r\n• Problem-solving and decision-making capabilities \r\n• Proficiency in vendor management tools, ERP systems, or procurement platforms
 
Other Requirement : • Bachelor’s degree in Business, Finance, Supply Chain, Operations, or related field \r\n• MBA or equivalent postgraduate qualification preferred\r\n• 8 -12+ years of experience in vendor management, procurement, sourcing, or commercial roles \r\n• Proven experience managing large, complex, multi year vendor contracts \r\n• Experience in enterprise or global organizations preferred

Skill Requirements

1. Expertise In Servicenow Functional Consulting And Itil Frameworks
2. Strong Understanding Of Itsm Principles And Practices
3. Proficient In Process Optimization And Continuous Improvement Methodologies
4. Excellent Problem-Solving And Analytical Skills
5. Strong Leadership And Team Management Capabilities

Other Requirements

1. Itil Foundation Certification (Optional But Valuable)
2. Servicenow Certified Implementation Specialist (Optional But Valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.