Track Lead - ServiceNow, IT Service Management
United States
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Job Description
Track Lead - ServiceNow, IT Service Management
Dallas, Texas

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Enhance Operational Systems By Utilizing Servicenow And Itil Frameworks To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes.
2. Analyze Client Requirements And Ensure That The Support Team Delivers Solutions That Meet Or Exceed Client Expectations While Adhering To Itsm Best Practices.
3. Lead And Mentor The Project Team By Defining Project Goals, Facilitating Transparent Communication, And Fostering A Collaborative Work Environment.
4. Introduce Innovative Ideas And Process Improvements To Enhance Organizational Progress And Operational Efficiency.
5. Provide Tailored Solutions Based On Customer Needs Within The Servicenow Environment, Driving Business Results And Ensuring Alignment With Organizational Objectives.

Skill Requirements

1. Expertise In Servicenow Functional Consulting And Itil Frameworks
2. Strong Understanding Of Itsm Principles And Practices
3. Proficient In Process Optimization And Continuous Improvement Methodologies
4. Excellent Problem-Solving And Analytical Skills
5. Strong Leadership And Team Management Capabilities

Other Requirements

1. Itil Foundation Certification (Optional But Valuable)
2. Servicenow Certified Implementation Specialist (Optional But Valuable
Maximum Salary (US):  $970000
Minimum Salary (US):  $920000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.