Track Lead - Wireless Networking
India
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Job Description
Track Lead - Wireless Networking
Chennai, Tamil Nadu

Job Summary

  • Act as the primary escalation point for (P1/P2) incidents.
  • Lead troubleshooting bridges for major outages and perform deep-dive Root Cause Analysis (RCA) across LAN, WAN, Wireless, and Data Centre environments.
  • Plan, review, and execute high-impact network changes, including configuration updates, major upgrades, migrations, hardware patching, and firmware updates, ensuring minimal business impact.
  • Develop and maintain network documentation, standards, and operational procedures (SOPs).
  • Provide technical leadership and guidance to L1/L2 teams; support knowledge transfer and skill development.
  • Perform trend analysis on recurring incidents and drive permanent fixes through problem management.
  • Collaborate with vendors/OEMs (TAC) for advanced troubleshooting and critical issue resolution.
  • Support major projects, migrations, and transformation initiatives from an operations perspective.
  • Identify and drive automation opportunities to improve operational efficiency, reliability, and consistency.
  • Participate in on-call rotations for Priority 1 and Priority 2 incidents.

Key Responsibilities

  • Technical Qualifications
  • 12+ years of hands-on experience in network support within a high-availability, production operations environment.
  • Strong experience working with network technologies across LAN, WAN, Wireless, and Data Centre environments.
  • Hands-on expertise with network vendors including switches (Cisco, Juniper, Dell), wireless solutions (HP Aruba, Ubiquiti, Meraki), and load balancers (F5, Citrix NetScaler).
  • Proficiency in network protocols and technologies, including BGP, OSPF, MPLS, VLANs, 802.1x,VPNs, Sdwan,etc.
  • Proficiency in load balancing technologies, including application delivery control
  • Experience in network monitoring and ticketing tools (e.g., ServiceNow, SolarWinds, PRTG,etc.) is preferred.
  • Exposure to network automation tools (Python, Ansible, Terraform) is a strong advantage.
  • Excellent communication and stakeholder management skills.
  • Excellent knowledge of network packet captures, tooling and ability to analyse

Skill Requirements

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Other Requirements

1. Optional But Valuable: Cisco Certified Network Professional (Ccnp) Or Cisco Certified Network Associate (Ccna) In Wireless
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.