Job Summary

The Track Lead for Support & Operations plays a pivotal role in managing operational excellence, focusing on continuous improvement and problem-solving. This position is crucial for meeting client SLAs and empowering teams through effective leadership, ensuring that organizational objectives are met while driving innovation and efficiency.

Key Responsibilities

1. Enhance Operational Systems By Implementing Aws Paas Solutions And Terraform For Infrastructure As Code To Improve Management Reporting And Streamline Information Flow.
2. Collaborate With Clients To Gather And Analyze Requirements, Ensuring That The Support Team Meets Client Expectations Through Effective Utilization Of Aws Services.
3. Lead And Mentor The Project Team In Adopting Best Practices In Aws Paas And Terraform, Ensuring Clear Communication Of Project Goals And Expectations.
4. Foster A Culture Of Innovation By Integrating New Ideas And Process Improvements Using Aws And Terraform, Contributing To Overall Organizational Progress.
5. Develop And Implement Solutions Tailored To Customer Needs Using Aws Technologies, Driving Business Results And Enhancing Operational Effectiveness.

Skill Requirements

1. Proficient In Aws Paas, With Solid Knowledge Of Terraform For Infrastructure As Code.
2. Strong Understanding Of Operational Management Principles And Continuous Improvement Methodologies.
3. Excellent Problem-Solving Skills And Capability To Analyze Client Requirements Effectively.
4. Proven Ability To Lead And Mentor Teams, Fostering Collaboration And Transparency.
5. Familiarity With Reporting Tools And Methodologies To Streamline Business Processes.

Other Requirements

1. Aws Certified Solutions Architect (Optional But Valuable).
2. Terraform Certification (Optional But Valuable)