Job Summary

The Track Lead in Support & Operations is pivotal in driving operational excellence and continuous improvement within the team. This role emphasizes problem-solving, management of client SLAs, and empowering team members through effective leadership. The Track Lead will leverage expertise in AWS Security and Cisco ASA to enhance processes, ensure client satisfaction, and foster an innovative work environment.

Key Responsibilities

1. Implement And Enhance Operational Systems Using Aws Security Practices And Cisco Asa Configurations To Improve Management Reporting And Streamline Information Flow In Support Operations.
2. Analyze And Interpret Client Requirements, Ensuring The Support Team Effectively Meets Client Expectations Through Proactive Engagement And Feedback Mechanisms.
3. Lead And Mentor The Project Team By Providing Guidance On Aws Security And Cisco Asa Best Practices, Ensuring Transparent Communication Of Project Goals And Objectives.
4. Drive Process Innovation By Introducing New Ideas And Methodologies In Aws Security And Network Security Protocols, Contributing To Overall Organizational Progress.
5. Deliver Tailored Solutions That Align With Customer Needs, Utilizing Aws Security Features And Cisco Asa Capabilities To Achieve Desired Business Outcomes.

Skill Requirements

1. Strong Understanding Of Aws Security Principles And Configurations.
2. Proficient In Cisco Asa And Network Security Management.
3. Excellent Problem-Solving And Communication Skills.
4. Ability To Mentor And Lead Teams Effectively.
5. Familiarity With Operational Reporting And Process Improvement Methodologies.

Other Requirements

1. Aws Certified Security � Specialty (Optional But Valuable).
2. Cisco Certified Network Associate (Ccna) Security (Optional But Valuable)