Track Lead - Access/Rights Management Tool, Microsoft Windows
United States
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Job Description
Track Lead - Access/Rights Management Tool, Microsoft Windows

Job Summary

The Track Lead in Support & Operations is pivotal in driving operational excellence through effective management of global accounts. This role focuses on continuous improvement, problem-solving, and meeting client SLAs while empowering teams to deliver exceptional service. The Track Lead will ensure that operational processes are optimized, fostering an environment of innovation and accountability.

Key Responsibilities

1. Enhance Operational Systems By Leveraging Global Account Management And Windows Pc Tools To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes.
2. Analyze Client Requirements Using Data-Driven Insights To Ensure The Support Team Meets And Exceeds Client Expectations Consistently.
3. Lead And Mentor The Project Team By Establishing Clear Communication Channels, Aligning Team Efforts With Project Goals, And Fostering A Culture Of Transparency.
4. Drive Innovation By Implementing New Ideas And Best Practices In Process Development, Facilitating Overall Organizational Progress.
5. Provide Tailored Solutions Using Global Account Management Frameworks And Windows Pc Applications That Address Customer Needs, Leading To Measurable Business Outcomes.

Skill Requirements

1. Proficient In Global Account Management Principles And Practices.
2. Strong Knowledge Of Windows Pc Environments And Operational Tools.
3. Excellent Problem-Solving And Analytical Skills.
4. Effective Leadership And Team Management Abilities.
5. Strong Communication And Interpersonal Skills.

Other Requirements

1. Optional But Valuable Certifications In Itil, Six Sigma, Or Project Management Professional (Pmp)
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.