Job Summary

The Track Lead in Support & Operations is pivotal in driving operational excellence through effective management of global accounts. This role focuses on continuous improvement, problem-solving, and meeting client SLAs while empowering teams to deliver exceptional service. The Track Lead will ensure that operational processes are optimized, fostering an environment of innovation and accountability.

Key Responsibilities

1. Enhance Operational Systems By Leveraging Global Account Management And Windows Pc Tools To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes.
2. Analyze Client Requirements Using Data-Driven Insights To Ensure The Support Team Meets And Exceeds Client Expectations Consistently.
3. Lead And Mentor The Project Team By Establishing Clear Communication Channels, Aligning Team Efforts With Project Goals, And Fostering A Culture Of Transparency.
4. Drive Innovation By Implementing New Ideas And Best Practices In Process Development, Facilitating Overall Organizational Progress.
5. Provide Tailored Solutions Using Global Account Management Frameworks And Windows Pc Applications That Address Customer Needs, Leading To Measurable Business Outcomes.

Skill Requirements

1. Proficient In Global Account Management Principles And Practices.
2. Strong Knowledge Of Windows Pc Environments And Operational Tools.
3. Excellent Problem-Solving And Analytical Skills.
4. Effective Leadership And Team Management Abilities.
5. Strong Communication And Interpersonal Skills.

Other Requirements

1. Optional But Valuable Certifications In Itil, Six Sigma, Or Project Management Professional (Pmp)