Track Lead - Active Directory Service Interfaces
Mexico
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Job Description
Track Lead - Active Directory Service Interfaces
Others, Mexico City

Job Summary

The Track Lead in Support & Operations plays a pivotal role in managing operational excellence and driving continuous improvement initiatives. This position focuses on problem-solving, meeting client SLAs, and empowering teams through effective people management, ensuring that support teams align with client expectations while fostering a culture of innovation.

Job Role : Track Lead - Active Directory Service Interfaces

Job Summary : Server Admin - Active Directory

Job Responsibilities : Server Admin - Active Directory

Skill Requirement : Server Admin - Active Directory

Other Requirement : Server Admin - Active Directory

Key Responsibilities

1. Enhance Operational Systems By Leveraging On-Premise Active Directory To Streamline User Management Processes, Optimize Access Controls, And Improve Reporting Capabilities For Better Decision-Making.
2. Understand And Analyze Client Requirements, Ensuring That The Support Team Effectively Utilizes On-Premise Active Directory To Meet And Exceed Service Level Agreements.
3. Lead And Mentor The Project Team In Implementing Best Practices For On-Premise Active Directory Management, Ensuring Transparent Communication Of Project Goals And Progress.
4. Introduce Innovative Solutions For Process Development, Utilizing On-Premise Active Directory Features To Enhance Security And Operational Efficiency Within The Organization.
5. Provide Tailored Solutions That Align With Customer Needs, Leveraging On-Premise Active Directory Functionalities To Drive Business Results And Enhance User Satisfaction.

Skill Requirements

1. Expert Proficiency In On-Premise Active Directory Management And Administration
2. Strong Understanding Of Operational Processes And Client Service Delivery
3. Excellent Problem-Solving And Analytical Skills
4. Proven Ability To Lead And Mentor Teams Effectively
5. Strong Communication Skills For Stakeholder Engagement

Other Requirements

1. Microsoft Certified: Identity And Access Administrator Associate (Optional But Valuable)
2. Itil Foundation Certification (Optional But Valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.